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ComplaintsforTop Flight Roofing LLC
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Complaint Details
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Initial Complaint
04/21/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Roofer had an active CCB on the day I signed contract for roof replacement and took my check FOR $4500 ON 3/9/24, however they delayed starting the job until 3 days prior to the contacted finish date 04/06/2024. when I contacted them on 4/2 after being put off a couple other times, not showing up when scheduled to begin work, The guy (*****) then rushed over with a rubbish trailer put in my driveway on 4/3 and next day the workers started tearing off old roof even though I told *****, the owner to wait until Monday, 4/8 because of the weather forecast however he did not want to listen to my concern and lied to me several times. Also he canceled or did not pay his Surety Bond that same day so his CCB Lic was suspended just prior to him sending workers to my house and tearing off my most of my roof and leaving it in the rain to damage. I want to get my money back, for they breached our contract several times when I was giving them many chances to finish the job of re roofing my house. I will now need emergency roofing job to fix all this, and it will cost me more now because of this mess. They left their tools and trailer here for 7 to 10 days and they could not be real roofers without their tools they left on my property after I told them to come and get their things and to leave.This company seems to make a habit of skipping out and completing jobs, or not paying their ************** on time with the Oregon CCB and getting suspended, with complaints multiple times, and seems they steal from **** to pay *****, they take money from clients to pay for past jobs rather than the current job like I signed a contract for. Appears they had no money to do my job and kept lying to me and delay delay delay, the contract ended and they still pretended they were helping me to put off paying me back my money.Customer response
04/24/2024
A resolution was successful.Initial Complaint
11/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had an emergency roof leak from a skylight. Called and this company agreed to come out. They stated it was no charge to check it out but $475 to repair the issue. Two men quickly arrived, neither spoke English and one was wearing sandals, it was a rainy day and this made me very nervous this person would be on my roof like that. They quickly covered the skylight with what looked like a tarp and left. I called the person who dispatched them, confused I asked if the tarp over the skylight needed to stay, as the skylight was intact and the leak was from around a corner of the outside of the skylight. The dispatcher explained it would need to stay on. I also told them the roof was still leaking inside the home, he explained it might still leak. I was confused and annoyed. I had just listed this home for sale the day before and what should have been an easy fix was turning into a nightmare. The next day another roofing company came out to look at the repair and give me a roof replacement quote. He encouraged me to remove their repair immediately because it was causing more harm then help. The other roofers questioned if the people doing the repair were properly trained or even licensed in roofing at all. Very scary to think an emergency situation put me in a $475 expense and the possibility of further damaging my roof. I reached out to the dispatcher again after receiving this information and explained what happened. I didnt get any response. The next day I text the dispatcher, and later that evening I get a text back explaining that they didnt do a repair at all and they thought you were in a pinch. Basically admitting to providing shotty services because they had encountered an unknowing and possibly desperate homeowner.This company clearly takes advantage of people and I do not trust them to send their flip flop roofers back to cause more harm to my home. This has set me back at least a week in showing the home to potential buyers and another roof repair.Business response
02/11/2022
The business has indicated to BBB that they believe the complaint to be resolved.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.