ComplaintsforValley Grout Genius
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Complaint Details
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Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Grout Genius to clean, gout and recaulk my travertine tile on Thursday 04/11/2024. I paid $970.00 for the service, Invoice# *****. ***** from Grout Genius did the work but when he removed the caulk he scraped up several areas of my tub. It was so bad that I had requested help with repairing the cost via email and phone several times. I hired Bathcrest to repair the damage and because there were so many scrapes it was suggested it would be less costly to resurface my tub for $495.00. I had Bathcrest repair my tub on Thursday 05/16/2024 and the invoice# is ***** for $495. I am requesting Grout Genius pay for the repairs of their damage for a total of $495.00.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.