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ComplaintsforTobacco Vape Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vape from them not even 24 hours ago. It was 30 dollars and was suppose to give **** puffs . It is dead today and I asked to exchange the product as it was supposed to last for a lot longer as per thier booklet and guidelines. They do not answer not return messages via phone and I went to website/ free ******** page and used the messenger service.They basically did not back up their own claim over the product details and Im out 30 dollars which is unreasonable and unfairBusiness response
01/13/2022
We offer the customer to test the product in-store before leaving. other then this, we do not offer any item exchange or guarantee for anything that has left the lobby of the store and this is posted all over the store. this has been a complaint here before and we have not changed any signage at the store, stating not returns, no guarantees, no exchanges.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.