Business ProfileforSunset Granite LLC

Stove cooktop replacement. Old cooktop with symmetric edges recessed into quartz countertop. New cooktop from same manufacturer has the same length and width dimensions but a different radius corner. A countertop corner altered to accommodate new shape was needed. One seam on countertop immediately behind cooktop is no longer flush across the countertop pieces and needed repair as well. I emailed pictures of the installed cooktop, the new cooktop corner, and the elevated seam to Sunset Granite after stopping in person to their office in *********. The owner **** called and we discussed the pictures, the cooktop cutout alteration using the new cooktop as a template, and the seam repair. He gave me a verbal cost which I agreed to, a quickbook estimate was sent, approved and paid as required before the work was completed. An appointment was made for the work to be done 5-14-23. The new cooktop was available for templating the corner alterations on the countertop. My wife was at home working on the day two Sunset employees presented to do the work. Neither of the employees spoke english. An incorrect radius corner was cut with the countertop contacting the ceramic top of the cooktop leaving no space for sealant as the original cooktop was pictured and shown. The contour of the new cut did not match the cooktop corner shape. The seam repair work was not performed.I returned home from work at 3pm and phoned **** to discuss the corner alteration done incorrectly and the repair that was not even attempted. **** stated that it was my fault that I didn't tell the workers what needed to be done, and that I should have called him while the workers were still on site if I was not happy. He did not explain how I could have discussed the job with a non english speaking worker after explaining that my wife and I do not speak spanish.He informed me that I was due no refund and that we lived too far for his company to come back and correct the work.