ComplaintsforMyBinding.com

• Initial Complaint

  12/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Re: Order #********** On or about July 15, 2022 I ordered on line Fellows 3/4" Black linen Thermal Binding Covers 10pk for $***** plus $**** for shipping and 2" Black Clear Linen thermal Covers 20pk for 21.99.plus 10.83 for shipping. for the Fellow 3/4" Blk Linen Thermal Covers. I am charged seperate for each items to be shipped. Why don;t they charge on shipping if they are ordered on the same transaction? On or about July 22, 2022 I received, it was left on my door the 2" Black Clear Linene Thermal Covers. It arrived at a good time because my books were ready. However, I did not receive the 3/4" Black Linene Thermal Binding Covers 10pk of which they charged my bank account ***** plus ****. This Company fails to send tracking number and email (notice) letting me know the status of the failed shipping of the product. I thought it would arrive soon.On or about October 24, 2022. I receive an email from ******************* that the package for 3/4" Black Linen Thermal Cover was returned to them. I asked to get a refund since they delivered almost four months later and it is no longer needed. I was told they charge a 25% restocking fee. I thought it was outragious, buit I had to also deal with *** who failed other deliveries in the past. After reaching out to ***** I emailed the Company letting them know how *** has failed delivering and they also failed in jsending me a tracking number. I need the tracking number ot report to *** the package they failed to deliver. On or about November 29, 2022 I requested a full refund due to all the months passed and their silence on teh matter. I received a reply that it will be about two weeks and it is not passed two weeks and they remain silent. See attachments of email communication and receipts. I want the shipping charge returned also. due to their negligence of not providing a tracking number.

  Business response

  02/06/2023

  Hello,

  We are sorry to hear about the issues you experienced with our customer **********************. On behalf of our team, I apologize.

  We take full responsibility for the errors that have been made.  Your order has been refunded in full.   I hope that this satisfactorily settles this issue. 
  
  Please know that we take customer feedback seriously, and we will use this situation to better train and educate our customer ********************** team to ensure that similar situations do not occur in the future.

  
  We would like to, again, offer our sincerest apologies for any inconvenience or frustration that this has caused. We value your business and would like the opportunity to make this right. If there is anything further that we can assist you with, please do not hesitate to reach out to me.
  
  

  Thank you for bringing this to our attention.
  Sincerely,
  *****************
  Director of eCommerce

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am the *************** my county and do a lot of books that use tabs. I ran out of tabs and ordered 15 of two different kinds. The order form I got was completely different and they sent me 1 pack of tabs each with a pack of super glue???? So for one pack of tabs I can get for $2. They said they would send me a return label but I would have to pay a 25% restock fee and would not be reimbursed for shipping ($9.95). I have yet to receive a return label. So for two tabs that would have cost $4 they charged me $28.13. I would like a full refund.

  Business response

  07/20/2022

  Hello ****,

  I'm sorry that you had a poor experience.  I reached out to our customer ********************** team and they have refunded you in full.  You should see it in your account in a day or two.

   

  Thanks,
  *****************
  Director of eCommerce

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