ComplaintsforTeufel Nursery, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
$2,709.93 Crash site- Woodbury Crossing HOA paid for repairs that were completed in an unsatisfactory manner. Teufel agreed to fix the issues and, to date, has failed to do so. See attachment for more detail.$12, ****** : Irrigation repairs Woodbury Crossing HOA paid for irrigation repairs and we were told that the irrigation system was fully functional for 2022. However, the irrigation system was not repaired and was never turned on in all of 2022. See attachment for more detail. We are seeking a full refund for both of theses issues in order to fix both.Business response
01/20/2023
See attached.Customer response
01/23/2023
Complaint: 18684075
I am rejecting this response because:See attached.
Sincerely,
*****************************Customer response
01/27/2023
My complete response is attached and was previously submitted on 1/23/23.
1/23/23
Woodbury Crossing HOA response to Teufel Response Complaint # ********
**********
The information provided to the Woodbury Crossing HOA Board was that all repairs were completed in 2021, and the system was supposed to be fully operational per documentation from December 2021.
Teufel failed to adhere to the contract to test the irrigation system in March of 2022, regardless of the extended rainy season in 2022. Their failure to test the system meant that any potential repair was not identified until July when the weather had already made a significant change.
Teufels own response that ********** systems are dynamic, and they require repairs every year. Any time you mix,plastic, dirt, metal, electricity, water, car tires, tree roots and people things tend to break underscores the importance of start-up and winterization as identified in the contracts Exhibit A Scope of Work.
We received one email in July of 2022 from Teufel regarding a potential repair. Teufels response to this complaint also shows that there was this one email response July 8, and no other action was taken by Teufel. This email was included in my initial complaint and Teufel also provided it in their response. No follow-up communication was ever provided by Teufel to Woodbury Crossing HOA about the cost of the potential repair or next steps. The irrigation system for Woodbury Crossing and Estates was never turned on in 2022.
Every month, in addition to any irrigation repairs, Woodbury Crossing HOA paid Teufel $5,498 for monthly maintenance to include monitoring and adjusting the irrigation system. Teufel failed to fulfill this contractual obligation.
Page 2 of the contract with Teufel and the Scope of Work Table that identifies the number of times the irrigation system is supposed to be addressed each year:
Example of monthly invoice:
Repair to Car Crash Site
Repairs were completed. However, as noted by the management company on 4/22/22, Landscapers did not do proper scope of work and 4/27/22, Tefuel will replant the damaged area and cut back remaining damaged plants. This was not completed and the note from 6/8/22 indicated vendor was waiting for plants and then when it had still not been fixed by August, it was noted that Escalated to Teufel Leadership on 8/16/22.
The HOA Board received an email from management April 21,2022 that The area where the car crash occurred will be replanted, The shrubs are too small and the tree should be fine. They will also cut back some of the damaged shrubs to make them look better.
The shrubs were never replanted with the correct size shrubs that we paid for, and the damaged shrubs were never cut back. Do date,the area still looks like a crash site.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.