ComplaintsforTofurkey Company
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Complaint Details
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Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Emailed them a complaint via their website (just a few days after Xmas 2021) yet my message was never returned and the issue never redressed. We've enjoyed their Turkey Holiday Feast for years and even their ham (during the holidays). We buy their deli slices weekly as we're a vegan family. Last Xmas season one of their Holiday Feast meals was dry and tasted "off". I was forced to rush out and get another box. It was very frustrating and their unresponsiveness to the issue added to our disappointmentBusiness response
01/20/2023
Hi *****,
Thank you for reaching out to Tofurky. We understand and hear your request about an issue you may have experienced while consuming one of our holiday items. We have looked through our ticket system; Zendesk and were not able to find you original request.
We can offer you a replacement roast or free roast coupon for the troubles, just let us know which of these you would prefer.
We hope this replacement of choice will bring resolution to this matter and we thank you for your continued support over the years.
Best regards,
Team Tofurky
Customer response
03/22/2023
Complaint: 18617490
I am rejecting this response because:I'd like this case reopened. I received this message from the business (did not see it until today) and I would like to accept the offer of a free coupon.
Sincerely,
*************************Business response
04/04/2023
Hi *****,
We are happy to send you a coupon and it will be sent to the address listed above.
Best regards,
Team Tofurky
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.