Business ProfileforFarmers Insurance - Mathew Poteet

Hello ******,

My licensed producers worked with you and your lender to quote and bind this policy in March. After your home failed inspection in April, our office made numerous attempts to contact you via telephone and email. On multiple occasions when I personally called, you said you were traveling, too busy to talk and seemed irritated that I even reached out. We were very specific on what needed to be cleaned and fixed, the timeframe we had to work with, the new deductible, and provided you the pictures that our inspector took on their 1st and only trip to your home. We even requested an extension from the company for these things. Unfortunately, by the time you finally responded in May, it was too late. Your policy had been set to cancel and there was an amount due for the time you were insured. My producers continued to help you find a resolution, including looking for another company to provide similar coverage with a lower deductible. They said it was difficult to work with you because you would argue, ****, and swear at them. I tell my employees that under no circumstances are they required to work with someone who is verbally abusive. Our last conversation went along the same lines with me having to tell you that I will not stay on the phone with someone yelling and swearing at me. You also told the company that you never requested this policy and I submitted it without your knowledge, yet we have emails from you and your lender approving this transaction, as well as signed applications from you accepting the policy. Following our last interaction on the phone and the things you said to me, I informed the company that I will not work with you anymore, and any further interaction needs to be directly with the company not my agency.