ComplaintsforBoxDrop Mattress & Furniture Klamath Falls
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We contacted box drop for an appointment regarding a new mattress with adjustable base. We met with them on April 27 and decided on a bed and put a down payment of $1500. On the receipt it said to give them 10 to 25 business days for delivery. We contacted the owner via text and he stated that he had gotten into an accident and was hospitalized. We told him that we understood, and we hope that he had healed and look forward to completing our transaction. We didnt hear back from him, so I went to the business and his manager was present but he was acting very erratic and a little hostile. He stated that he would give me a call with an estimation in the next day or so. From then on, weve had no communication. My husband and I went to the business on 30 May, and it looks to be disheveled and thrashed. Theres furniture flipped over paperwork all over the ground things torn off the walls and permanent marker all over the front entryway windows with strange symbols. We tried texting again with absolutely no response. I tried calling the business number and the voicemail box is full. We just want our money back.Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
2/15/23 came to the box drop to buy a couch, loveseat, and chair all matching. Got our loveseat and couch right away as it was in stock, but the chair had to be ordered. Total was **** + 85 for delivery and + 49 for payment plan service. Was told a minimum of 2 weeks and a maximum of 6 weeks for it to arrive. We have still not gotten our product and have now asked for a refund. Have not gotten a refund or the product still as of today. Both owners numbers are turned off and no ones been at the business. Cant get ahold of anyone now.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2800 Crosby Ave Ste 3
Klamath Falls, OR 97603-5700
Business hours
Today,By Appt. Only
| MMonday | 10:30 AM - 6:00 PM |
|---|---|
| TTuesday | By Appt. Only |
| WWednesday | By Appt. Only |
| ThThursday | 10:30 AM - 6:00 PM |
| FFriday | 10:30 AM - 6:00 PM |
| SaSaturday | 10:30 AM - 6:00 PM |
| SuSunday | 10:30 AM - 6:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.