Business ProfileforJeld-Wen Inc.

We ordered 3 custom replacement vinyl windows in May 2023. We were told it would be about 3 months before windows would arrive. We were told by contractor that the first shipment had a broken window and was reordered. The second shipment also had a broken window. Finally the third shipment arrived and windows were installed on October 25,2023. On 12/ 5/23, a rainy day, the contractor came to clean up marks on interior sash and noticed water in the interior slider trough and on the edge where window meets the sash above the trough and condensation between the panes. This was noted on all 3 windows. He took photos and contacted ****-wen customer service. On 12/8/***********************, local customer service rep, came to inspect **********************. He noted that the sides of the ************** were not tight up against each other on all windows. After several contacts, ***********************************, customer service rep for ************************, replied that it was normal to have condensation due to relative humidity and weather conditions when the temperature from inside and outside are different . She also stated this was not a manufacturing error. We did not agree with this reply. After further request, an additional inspection was made by 2 service techs from Gold Crown Construction, a third party repair service for Jeld-wen. They stated that drains in window troughs were not draining properly and the seals around glass were not properly made. They were going to order parts to repair windows, which should arrive by February 2. On 2/21/2024, our contractor contacted ********, they stated parts were to be shipped to Gold Crown. On 3/13/2024, we received e-mail scheduling repair for 3/20/2024. Repair techs arrived (not the previous *******) without parts. The parts that were to be shipped could not be located in their warehouse. The techs were instructed by their supervisor to re-assess and re-measure the windows. They wrote a report, took photos. After $6000.00 we want our windows properly made ASAP!