ComplaintsforTriton Polling and Research
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Complaint Details
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Initial Complaint
06/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My number is on the do not call list, and yet they spam texted me They used a spoofed number to do so which is illegal. If they do it again, I will file a small claims court case.Business response
07/07/2023
Response to Complaint 20218766
Dear *************************,
We are writing in response to your complaint filed with the Better Business Bureau regarding unsolicited text messages you received from our company. We take all customer concerns seriously and appreciate the opportunity to address your complaint.
First and foremost, we sincerely apologize for any inconvenience you experienced due to the receipt of unsolicited text messages.We understand the frustration that can arise from such incidents, and we assure you that we have thoroughly investigated the matter to determine what happened.
Upon reviewing your account and the details provided in your complaint, we want to clarify that our marketing research company adheres to strict guidelines and regulatory standards, including compliance with the Do Not Call (***) list regulations. We respect and prioritize our customers'preferences, including their choice to be excluded from any marketing communications.
However, it is important to note that the *** regulations primarily apply to telemarketing calls and unsolicited commercial messages. As a marketing research company, our primary focus is gathering data and conducting surveys for the purposes of research and analysis. While we strive to ensure that our communication practices align with legal requirements,occasional errors or technical issues *** occur, leading to unintended messages being sent.
Regarding your claim of a "spoofed" number, we take this allegation very seriously. We strictly adhere to the legal requirements surrounding the use of phone numbers for communication purposes,and any form of illegal activity, such as number spoofing, is against our company policies. We assure you that we conduct regular audits of our systems and employ stringent security measures to prevent unauthorized access or misuse of our communication channels.
In light of your complaint, we have initiated a thorough internal investigation to identify any potential shortcomings in our systems or processes that *** have contributed to this issue. We are committed to rectifying any deficiencies and ensuring that such incidents do not recur in the future.
Once again, we apologize for any inconvenience caused and appreciate your understanding and patience as we work to resolve this matter.If you encounter any further issues, we strongly encourage you to reach out to us directly so that we can address your concerns promptly and take appropriate actions.
Thank you for bringing this matter to our attention, and we look forward to the opportunity to restore your confidence in our company.
Sincerely,
Triton Polling & Research ***** LLC
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.