At-a-glance
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- Lake Oswego, OR 97035
- BBB File Opened:
- 6/27/2022
- Business Started:
- 9/14/2023
- Business Incorporated:
- 5/28/2020
- Accredited Since:
- 4/30/2024
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- HVAC & Appliance Repair Guys LLC
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Vitaly Kalambet, Owner/Manager
- Ms. Julia Kryvosheienko, Operations Assistant
- Contact Information
Principal
- Mr. Vitaly Kalambet, Owner/Manager
Customer Contact
- Mr. Vitaly Kalambet, Owner/Manager
- Ms. Julia Kryvosheienko, Operations Assistant
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Beryl F.
05/21/2024
![](https://m.bbb.org/prod/ProfileImages/2024/d64db143-ef9d-4033-afc8-b86d589717a1.png?tx=w_46)
HVAC & Appliance Repair Guys Response
05/28/2024
We are deeply sorry for this misunderstanding but that is the way we always work.
We always inform our customers about service call fee, $79 service call fee is a diagnostic fee, it means our technician arrives, checks the appliance, finds out the issue and provides all the details and estimates, technicians always explain how much parts and labour are on the spot after the diagnosis. Some people think that $79 is the total for repair, but it doesn't work like this, total of the repair depends on the parts, model and job complexity.
As a matter of fact, our technician checked your appliance and provided the estimate before the repair, as always, but he was asked to leave without payment, in spite of that fact that he spent time and money on his way to get to your place and diagnosis was made. It's also true about $200 minimum labour charge, unfortunately we don't provide estimate on the phone, only technician can say exactly after the diagnosis, we also waive $79, you don't pay for service call on the top. Of course, we understand your concern, and we will take it into consideration.
Again, we apologize for misunderstanding and we appreciate your feedback! Thank you and have a great day!
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