ComplaintsforVesta Corporation

Credit Card Processing Services

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Initial Complaint
09/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was fraudulently charged for a prepaid **** phone over the last three months before I discovered it at $50.08 each month When I called in today, of course I got somebody in ******** and I called in eight times within 20 minutes because they kept paying up on me. Or they would transfer me to a department where I would have to enter a phone number, but remember I dont have an account with them, so I was finally able to get the department. The stupid c**** rudely hung up on me. For these reasons alone, thats why racism and discrimination exist Because these fat f*** in *******, who are making billions of dollars off of us are too cheap to pay minimum wage so they go to f****** **** and ***** and pay these dumb f*** one dollar an hour. Theyre uneducated and their English ***** and theyre not allowed to think all they can do is read off of a script
Business response
09/17/2024
BBB Complaint No. 22294528

To Whom It May Concern: This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to ****** complaint. On review of the unauthorized charges in question, I can verify that we took a report yesterday and refunded the three orders for a total of $150.24. The credit should be reflected by their bank shortly.

Should **** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.

********** **** - Vesta Corporation/Processing Center
Initial Complaint
09/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company continues to charge $30.86 to my **************** account claiming that it is for my **** prepaid phone account. It happened on 8/6/24 and 9/6/24. I have never used my Amex account to pay my bill. I have disputed this charge twice now. Looking at their website I found that although they have an Oregon address they are not a US company.
Business response
09/12/2024
BBB Complaint No. 22256624

To Whom It May Concern: This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to *******'s complaint. We have reached out via email to assist, but have yet to hear a reply.

Should ******* have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.

***************************** - Vesta Corporation/Processing Center
Initial Complaint
08/29/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My banking institution ************ sent me a text message or alert of suspicious fraudulent unauthorized transaction in the amount of $30.68 charged to my account credit card and in the number 8693 which that card has been stolen and my identity has been stolen These transactions were several other amounts. **** and ******* were one of them which I reported to in different. This is contained prepaid whatever that is I did not make that transaction. I stated to my bank institution they are disputing it with that company further I requested that it be refunded into my account , I do not order anything with my debit card online. I do not share it. I do not present any of my credentials to anyone online neither to anyone in person if I have any suspicion, these are not my transaction. Also, I might add that Vista prepaid has been on your list reported by mini consumers to BBB for investigation of illegal fraudulent activity.
Business response
09/04/2024
BBB Complaint No. 22195115

To Whom It May Concern: This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to ******** complaint. On review of the order in question, I can confirm the bank has removed the funds from a dispute. The card and account have been blocked from payments so no further orders will be processed.

Should ******** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.

********** **** - Vesta Corporation/Processing Center
Customer response
09/05/2024

Complaint: 22195115

I am rejecting this response because:

Sincerely,

****** M. ***** to the concerns party ******** page and the request for the payment of one thousand seven seven dollars be funded in a cashier check. The account is yes blocked because no further activity would be made up on me for such unauthorized fraudulent transaction in which you alone with Instagram has posted through social media in February ************************************************************ the 785 all of my ****** photos also allowed others to steal my identity and my health medical records my privacy was violated by ******** Instagram. You can mail a cashier check for that amount for the suffering and pain that I have experienced and losses and if you do not, I will finish with FTC and I see three against you that is wrong. Everything you did can affect children and calls these teenagers further damages to as well as myself because suicide rate was high you retaliate against me because I reported your activity on my ******** Christian page to the Kansas state attorney generals office attack threat, and harm came to me. You owe me. This is the address you can send that cashiers check to. ****** M. ***** ************************************************************************. I expect your immediate response and resolving this matter I should take it even further to the court system as I do other than have stolen from my account there was no need for the activity in which youve done and then you said how likely is it a meter celebrity? We dont know Im a celebrity ** **** third great niece Defamation of character in newspaper reporting defamation of character throughout the television ****, you defamation of cavity in my public living residential that scarred my personality you pay cashier only I accept that ******** and administration. You are not allowed to text me. You are not allowed to make calls to me. ******** is not to email or call me. Youre not allowed to utilize any of my contact information. You may display this to public notice for others to be warn.
Customer response
09/11/2024
Reading this message Im not entirely sure if the complainants response is to our case which is the $30.68 charge. Either way the only response I can offer is proof that the bank already made them whole. Please advise if anything else is needed to satisfy the complaint.
Business response
09/11/2024
The issuing bank, ************, ******************** responded to our providing of information about the transaction with the following: "Invalid, the cardholder continues to dispute the fraudulent transaction. The cardholder maintains they did not authorize or participate in the transaction. The cardholder did not benefit in any way from the transaction. Ch phone number not match and email address not given." This notice was provided along with ************ removing the funds associated to the transaction. The entire $30.68 was credited back to the cardholder.
If additional Vesta transactions have been found, we will need the details of those payments in order to review.
********** **** - Vesta Corporation/Processing Center

Customer response
10/01/2024
Thank you very much. The code has expired, but I did receive my money. Return to bank account with your possessive bless you.
****** *** Brown
Initial Complaint
03/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello!Some time ago (about two years to be more precise) I purchased **** prepaid *** cards for use in my data equipment.It so happened that the equipment was completely destroyed, along with the *** cards, and has not been used for more than a year.However, I only recently discovered that my account continues to be charged for unused numbers.Okay, I didn't strictly control payments while the equipment and *** cards were in use (and that's my fault), but now I have a problem: I can't log in to cancel and/or stop illegal payments (because VESTA doesn't recognize there is no other way to do this other than logging in from a registered number), and VESTA continues to take money from me as if nothing had happened.I want to immediately stop payments for the numbers ************ and ************ because the *** cards for these numbers have been destroyed and cannot be used.
Business response
03/29/2024
BBB Complaint No. 21476388

To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to *******'s complaint. We are in communication to resolve the issue.

Should ******* have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.

***************************** - Vesta Corporation/Processing Center
Initial Complaint
03/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
For every month since May 3rd 2020 I've received a charge from vesta every month for approximately $51. I do not have a prepaid card.
Business response
03/20/2024
BBB Complaint No. 21422449

To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to ****** complaint. We are in communication to resolve the issue.

Should **** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.

***************************** - Vesta Corporation/Processing Center
Initial Complaint
11/17/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I woke up today and someone use both of **** cards with **** vesta VESTA ***** ********-16 ************ OR **** on October 16th and another charge on and ***** on November 9th ****************************** **** and I didnt authorize these charges and someone stolen my wallet and I called **** and they refused to refund me or find out who using my credit cards and Im need some assistance thanks
Business response
11/20/2023
Hello Jermmie,

I have located the following charges in our system.
Order # *********
Date: 11/9/2023
Amount: $82.69
Last 4 of card: 1653
Order # *********
Date: 10/15/2023
Amount: $55.13
Last 4 of card: 8547
Can you confirm that these are the charges you are contacting us about?
Do you or someone you know have an AT&T Prepaid cell phone? Both of these charges were payments towards service on an AT&T Prepaid cell phone that ends in 9201?

Thank you.
Customer response
11/20/2023

Complaint: 20884406

I am rejecting this response because:
Yes these charges are on my credit cards and my wallet was stolen and no we dont have AT&T in our household and these are fraudulent charges
Sincerely,

******************
Customer response
11/20/2023
These charges are fraudulent and they are correct
Business response
11/28/2023
After reviewing this account, we have issued refunds for the orders and placed blocks on the cards to prevent additional charges.
Customer response
12/04/2023

Complaint: 20884406

I am rejecting this response because:I didnt receive the refund on the last two charges for ***** on my **** card that was charged on 10-16-2023 Im missing that

Sincerely,

******************
Business response
12/13/2023
On review of the electronic refund we verified that it was unsuccessful, based on this we have mailed a check instead. We appreciate *******'s cooperation in verifying the information to mail the check.
Customer response
12/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
11/06/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an automatic withdrawal from my bank account from ********************** **** prepaid and I don't have an open account with them. When I called to get an explanation they hung up on me. I am going to dispute the charges with my bank but since the withdrawal has already been made I don't know if it will do any good.
Business response
11/13/2023
BBB Complaint No. 20834645

To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to *****'s complaint. We have reached out via email to assist, but have yet to hear a reply.

Should ***** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.

***************************** - Vesta Corporation/Processing Center
Initial Complaint
08/30/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 26th 2023 I was checking my nightly Dasher Direct by PayFare account for *********** and corresponding text notifications that are sent to my phone immediately when a transaction occurs and noticed my account balance was lower than it should've been. Whenever I reviewed my transaction history I seen a Transaction that I wasn't notified of and didn't initiate nor approved of. It is listed as VESTA PREPAID and was for the amount of -$25.00 in the transaction details it only has a category listed as "Web" no contact, reference id or anything to identify the website/business.It looked familiar to what our Cell phone service charges are listed as so I looked at how they're listed. The VESTA name stuck out to me so upon looking at past transactions our ************ is listed as "VESTA ***** PREPAID" and is set to autopay monthly and always supposed to be for the amount of $53.73.Over the last 4 months that has varied and caused issues between us and ***** I then tried to call **** but they no longer take calls over the weekend and have 1+ hours wait times to speak to a Representative so I drove to the **** retail store and they reviewed my account transactions and compared it to the newest Unauthorized withdrawal from VESTA PREPAID and told me it wasn't done by **** cause theirs Always supposed to be listed as VESTA ***** PREPAID and it doesn't appear anywhere in my **** Account History or Payment transactions such but I did point out to them that February through July 2023 it just was listed as **** and the charged amount went up with out notification and without me noticingwhich they then respond by telling me I would have to call **** PREPAID **************** line to discuss that. I then withdrew or transfered all the remaining money from and Lock my Dasher Direct Account, cancel my card, pay $5.00 replacement fee for the new card and file a dispute with Dasher Direct that can take up to 6 mo to possibly get my money back from whoever "VESTA PREPAID" is.
Business response
09/05/2023
BBB Complaint No. 20541495

To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to ******'s complaint. We have been in contact to resolve their complaint. We appreciate their willingness to work with us directly.

Should ****** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.

***************************** - Vesta Corporation/AT&T *************************
Initial Complaint
07/14/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On a letter dated July 4 2023, Vesta Corporation claims that we owe $323.02 for **** Prepaid and a $25 returned item fee. They list account number *************** and quick reference number ******. We have never been an **** prepaid customer nor have we had a returned electronic payment for services of this kind. This is fraudulent and harassment and they are impossible to get ahold of to resolve.
Business response
07/26/2023
BBB Complaint No. 20324070

To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to ****'s complaint. We have reached out and are working on a resolution to their issue.

Should **** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.

***************************** - Vesta Corporation/AT&T *************************
Initial Complaint
07/05/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
For four years, I've been getting letters from Vesta Corporation claiming that I own them $39.40 for **** Prepaid services I don't remember having. I need these people to stop harassing me with numerous correspondence letters for an account I don't own! Also, even if I did had the account, it was opened around the time that I was still a minor around 16 years old.
Business response
07/10/2023
BBB Complaint No. 20278119

To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to ****'s complaint. We have reached out and are working on a resolution to their issue.

Should **** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.

***************************** - Vesta Corporation/AT&T *************************
Customer response
07/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** was told by ********** that there were no longer going to send letters regarding the *** Prepaid account.

Sincerely,

***********************

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