Customer ReviewsforStone Bridge Homes NW LLC

BEWARE: Stonebridge Homes NW will not stand behind their warranty. They have a 10 year structural warranty for which I filed a claim. I was promptly told that my issue is not structural and not covered. You will not be able to contact anyone in the business office, because all phone numbers go directly to a sales person who will not forward your request for a return call and if he does no one will return your call. They currently have an open complaint with the contractors board and I am filing a notice of pending litigation. If you purchase a $650,000 home your floors should not sag.

We purchased a new construction home which had been sitting for sometime. As others had mentioned when walk-through or warranty issues came up, they would make all kinds of excuses saying they were Building or Industry Standards and not do anything. We were told on one issue that nobody ever looks there so they didn't fix it. We started finding other parts wrong. They claim about "Behind the Walls" construction is so great but when you actually look "Behind the Walls", or even on top of the door or window frame, that is when you find the truth of the matter.Here is the most hazardous and lack of proper workmanship of them all! The Master Bathroom wall next to the walk-in shower started having a stain appear just after moving in. Stonebridge would not come out to look at it due to COVID. When they finally did arrive, the first contractor said "Not my problem". After the 3rd time this happened, I said it's someone's problem. A co-worker suggested I go to the *************** ******************* When I informed Stonebridge of this, magically a group of people showed up.This group determined what they thought the problem was and started tearing up the wall and the tile floor as the tile floor had cracks in it. During the demolition, they found MOLD under the tile covering a majority of the bathroom. The Subcontractor and Stone Bridge Representative had no clue how this happened. They called in an "expert" told me to leave the room "for my protection". I could hear him and the Stone Bridge person talking. The expert said 2 fixes. One permanent and one band-aid. Guess which one Stone Bridge presented me? You guessed it. The Band-aid fix. I said unacceptable and this is where it sits. They didn't even come back to fix any of the other issues on their "11 Month Warranty" list. I had to cut this short because of the character limitation by this website. Check Yelp for more details.