ComplaintsforLake Grove Veterinary Clinic
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Complaint Details
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Initial Complaint
12/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This business committed predatory pricing against ** by charging five times the antibiotic drug prices on their website for drugs they prescribed for our dogs pneumonia and filled without an option to fill elsewhere.When we complained, the only reason given by the receptionist was convenience.The office manager failed to return four calls, each of which we conducted calmly in a professional tone to obtain further explanation of why they presumed we would choose this convenience at this price premium, only to be hung up on.Business response
01/04/2024
I have been in contact with the client regarding the disputed amount. Awaiting callback from client to make sure she is satisfied with resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.