ComplaintsforA & E Security & Electronic Solutions
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Complaint Details
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Initial Complaint
08/28/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On August 10th, 2022 we had an employee from A&E security named ********************* come to our house with an estimate/proposal for an alarm system. **** went of the pricing with us and after he was done, told us he needed some sort of a deposit. No where on the estimate or proposal did it ask for a deposit. My wife signed the proposal and we gave **** a $500 deposit. On August 17th, 2022 at about 10:45am I reached out to **** and asked what the next step for the alarm was. I did not get a response from **** until 8/18/22 at about 4:30pm. **** told me he needed to finsh some things up with my wife. I replied to **** 2 hours later telling him my wife and I changed our minds and did not want to proceed with this alarm. My wife and I had other financial obligations we wanted to take care of. I told ********** would like my $500 deposit back. I explained this to **** multiple times and did not get a response until I threatened legal action. **** told me I needed to talk to *************************. I went into A&E Security and met with *************************. **** told me that signing the proposal/estimate gives them authorization to pull parts needed for the job. **** also told me he is in the business to make money and he does not like to do refunds. I told **** after looking through the proposal/estimate multiple times, no where in it does it say there is a non refundable deposit required. **** agreed and said this should have been explained. I told **** this was never explained to us. The proposal/estimate is the only document my wife signed for this job. **** told me they charge a 25% restocking fee. Again none of this is listed on the proposal document that my wife signed. My wife and I just want the $500 deposit that we gave to A&E Security back.Initial Complaint
03/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They are purposely stalling before beginning a 30 Day notice period to discontinue service.Their service is lousey. (SP)Very unresponsiveBusiness response
03/26/2022
Have emailed client to understand their concern/issue
*******************************
Senior Officer
*************************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.