ComplaintsforPapa Murphy’s
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Complaint Details
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Initial Complaint
06/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Ive come to this location several times in the past 2 years or so, and every time its been on a 12.99$ Tuesday for their any large pizza deal. No where does it say dairy free cheese is excluded, as it says any large pizza, yet when I add vegan dairy free cheese, its suddenly not allowed and the pizza is full price. They wont do anything about this and I dont deserve to pay more for this special topping when it says any large pizza.Business response
06/20/2023
Hello
The advertising for the $12.99 Tuesday is for regular menu price pizzas, or create your own pizzas up to 5 regular toppings. Dairy free cheese is only carried in select markets and is not a regular topping carried by *********************. We carry dairy free cheese to accommodate those with special dietary needs at a heavy cost to us hence the $3.00 up-charge. This covers the cost of the product for us but does not provide additional profit. On Tuesday customers may receive the $12.99 price point with the additional $3.00 dairy free up-charge which still saves them anywhere from $1.50 to $8.00 depending on the pizza they order. I hope this clears up any issues with our pricing and advertising.
Customer response
06/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1049 NE Hwy 99 W
Mcminnville, OR 97128
Business hours
Today,10:00 AM - 8:00 PM
MMonday | 10:00 AM - 8:00 PM |
---|---|
TTuesday | 10:00 AM - 8:00 PM |
WWednesday | 10:00 AM - 8:00 PM |
ThThursday | 10:00 AM - 8:00 PM |
FFriday | 10:00 AM - 8:00 PM |
SaSaturday | 10:00 AM - 8:00 PM |
SuSunday | 10:00 AM - 8:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.