Business ProfileforDriveway.com

We started our process 6/8 and had all paperwork returned by 6/18 I was informed the truck was to be picked up on 6/21 n would arrive at the hub on 6/25.Near end of the day on 6/25 I had heard nothing about the truck. So I texted our rep to see if the truck had arrived. He had informed us that it would be by the end of the day. 6/26 samething. I calledndriveway helpline. same reply. From 6/25-7/5 was the same routine. I would either text or call fo the status of the truck. Everytime I was told it was due to arrive by the end of the day. I would ask can you at least tell me where the truck? I would always get-I have to check with logistics and we will get back to you by the end of the day. Never did. Finally 6/28 I was told the truck transporting my truck had broken down but wld be on the road sat and my truck would arrive on 7/1. 7/1 No one could tell me where the truck was but it would arrive by the end of the day. 7/5 comes around and I have talked to everyone by now. Where is the truck?I was told another truck was sent to pick up my truck and it would be here at the hub on 7/8. End of the day 7/8 I heard the truck had FINALLY arrived to the hub. The **** of 7/9 the truck arrived at my house and the trade was taken. Trade wise I signed over the rights to the vehicle back on 6/14 with all the paperwork agreeing no more miles would be placed on the trade. So we thought that the chaos had come to an end.NOPE. Every thing that needed done I had to bug them to get it accomplished. regarding the temp tags and were told to just carry all the paperwork with us. The $500 deposit to be returned after the drop off of the truck, I call them and ask them where it was. After 3 days of arguing the fact n showing them it was to be refunded, they finally agreed to refund the deposit.as it says on their site. They picked up the trade on 7/9 with the dropoff. As of today 8/7/24 my trade was FINALLY paid off.

Hi *****,

Thank you for sharing your detailed feedback. We understand your frustration with the delays and lack of clear communication, and we're truly sorry for the inconvenience this caused you.

We have reviewed your situation with our team, and heres what we found: ****** noted that while our contact, ***, was in touch with you every ***** hours regarding the transport delays, the truck's arrival was delayed significantly, impacting your experience. It seems there were issues with the transport company that contributed to these delays, and we agree that our communication could have been clearer and more consistent.

We acknowledge that this was a challenging situation and regret that we could not provide the timely updates and resolution you deserved. While we have taken steps to address these issues internally to prevent future occurrences, we understand that this doesnt change the difficulties you faced.

If theres anything more we can do to assist you or if you have further feedback, please let us know. We appreciate your patience and hope to have the opportunity to serve you better in the future.