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Business ProfileforDriveway.com
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 275 E 5th St, Medford, OR 97501-6007
- BBB File Opened:
- 1/23/2023
- Years in Business:
- 3
- Business Started:
- 11/16/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Hours of Operation
Primary
- M:
- 5:00 AM - 9:00 PM
- T:
- 5:00 AM - 9:00 PM
- W:
- 5:00 AM - 9:00 PM
- Th:
- 5:00 AM - 9:00 PM
- F:
- 5:00 AM - 9:00 PM
- Sa:
- 5:00 AM - 9:00 PM
- Su:
- 5:00 AM - 9:00 PM
Customer Complaints
284 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
60 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sarah J
08/07/2024
Driveway.com Response
08/09/2024
Thank you for sharing your detailed feedback. We understand your frustration with the delays and lack of clear communication, and we're truly sorry for the inconvenience this caused you.
We have reviewed your situation with our team, and heres what we found: ****** noted that while our contact, ***, was in touch with you every ***** hours regarding the transport delays, the truck's arrival was delayed significantly, impacting your experience. It seems there were issues with the transport company that contributed to these delays, and we agree that our communication could have been clearer and more consistent.
We acknowledge that this was a challenging situation and regret that we could not provide the timely updates and resolution you deserved. While we have taken steps to address these issues internally to prevent future occurrences, we understand that this doesnt change the difficulties you faced.
If theres anything more we can do to assist you or if you have further feedback, please let us know. We appreciate your patience and hope to have the opportunity to serve you better in the future.
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