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ComplaintsforEd's Point S Tire & Service
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Complaint Details
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Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a set of high quality tires ($738 out the door) with a ****** mile warranty. I had them for two years. When they were not on my car, I paid to have them stored at **** Point S - Medford. When they were on my car, I paid to have my winter tires stored at the same location.Today I went to have my winter tires stored and my stored regular tires put on the car. I was informed that in a "shuffle" of stored tires my tires had been lost.If you are being paid for caring for another party's property, you are responsible for replacing it with property in kind. That's a no-brainer. However, the most **** Point S in Medford would offer was an inferior-brand tire (going by price and reviews) with a ****** mile warranty.I entrusted them with a superior tire with a ****** mile warranty. Are they not morally obliged to replace those tires with exactly the same tires?I did not at any point sign anything or verbally acknowledge that I was "happy" or "satisfied" or "comfortable" with their resolution.Business response
04/19/2022
Dear ****,
Thank you so much for bringing this to our attention. We are so sorry for any inconvenience this may have caused you. We have reached out to you directly on this and have replaced your tires with one of our bestselling brands, along with free storage to make up for the initial loss. We were glad we could get this rectified for you in a quick and timely fashion, please let us know if there is anything else you are needing at this time.
Sincerely,
Ed's Point S Tire & Auto Service
*******************
Regional Manager
P: ************** | E: *****************************************
www.GillsPointSTire.comCustomer response
04/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.