ComplaintsforHarry & David

• Initial Complaint

  07/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I am writing to complain about what was supposed to be a gift after attempting to contact the customer service department directly but the chat representative disconnected me after I requested a method of supplying the photographs of the "mess" received. As you will see by the photographs the contents MUST have been sitting with the ***** driver for some time as each and every item was melted together and completely ruined. I did not want the sender to be upset as this was supposed to be a thank you gift to me and I am sure they paid a pretty ***** not only for the item but for overnight shipping. The sender should either be refunded back their full amount or a replacement should be sent.....and delivered IN **** this time.

  Business response

  07/16/2024

  We have responded to our customer's complaint and have left a message for a call back to send a replacement of her gift.

  Customer response

  07/16/2024

   
  Better Business Bureau:
  
  I was able to speak with the company contact who was very professional and courteous.   I  find the resolution (replacement) is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  June 10, 2024, I made an online order & paid (including a shipping fee) for a mix & match 6 bread selection from Wolfermans Bakery. Wolfermans Bakery is included in the portfolio of participating businesses in the 1800Flowers/Harry & David conglomerate.My order # is W01005908365048. The should have been delivered by 8pm 6/14/2024. It did not arrive! 6/14/2024, I spent an hour online w/a virtual assistant to leave with an apology for my inconvenience & a tease of a followup when more was known. 6/15/24 I called the # listed in the bottom of my order confirmation. It went to a call center in the ***********. That person said there'd been a recent problem w/ orders in the Wolfermans system, he could not pull up my order details & a 'supervisor' would contact me "if ever we get access to their system". I told him if 1800Flowers/Harry & David knew there was an issue with the Wolfermans system, it should not have been an option for customers to choose from. I told him I wanted my $ back and was told that a note would be made and a superior would contact me.

  Business response

  06/19/2024

  Since Customer's order did not process, the customer is not charged for their order. Any authorization charges with their banking institution will have dropped off. We contacted the customer to inform them.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Harry and David began sending me unsolicited emails to my work address in April. Since late April, I have repeatedly requested that they removed my work email address from all communications. I have requested this via their webform, in writing on numerous occasions, and most recently via a chat with a live agent on their website.In each case, they assure me that my email address has been removed, but I am still receiving emails on an almost daily basis. I want them to stop emailing me at my work address, not simply promise that my email will be removed and then take no action. I have now sent over ************** a two month period, none of which have been honored. I am at a loss on how to get this harassment from them to stop.

  Business response

  06/03/2024

  We will apologize to the customer for the unsolicited emails.  We have taken additional steps to stop the emails.  

  Customer response

  06/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has now been in contact and is finally making a good-faith effort.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered a perishable fruit and snack basket from Harry & David on May 7th. This item did not begin shipping until almost a month after the purchase. Not only that, but the Pear and Apple basket will be in transit in the hot sun and delivery vans for 10+ days. Pears and apples start expiring 2-4 days unrefrigerated. Obviously these items will be without that for almost 3x that amount. To make matters worse, this was purchased as a business gift to a company for the express purpose of being received favorably. However spoiled food as a gift will have the opposite effect of the intended purchase. I had tried working with support for a solution but none was given. A refund is in order as well as a timely replacement to the recipient.

  Business response

  05/22/2024

  Called the customer, package out for delivery 5/22  2 day shipping.  Will call recip to check on quality and contact customer with results. Apologized to customer for incorrect information from chat agent.

  Business response

  05/27/2024

  Gift was delivered in two days from shipment.  Called recip who was very happy with the gift received in excellent condition.  Called the customer and let her know that the recip was happy.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order for 2 gift baskets from Harryanddavid.com for Tower of Treats Classic Mother's Day Gift. The order was placed on May 2nd for $151.49, with a guaranteed delivery by Mother Day per website advertising. My debit card was charged May 3rd for $151.49. On May 6th order tracking showed a delivery date for May 10th, the order did not arrive. I waited until May 12th and reached out to **************** at roughly ******. **************** stated that the order is on its way, and that it would be delivered by end of day May 12th. May 13th at 7:30AM I contacted Harry and David **************** and informed them that the delivery has yet to be made. They once again stated that the delivery is on its way and it would be delivered by end of day today May 13th. When I voiced my concerns about the delivery being late, I was offered an apology letter sent to my recipients and a refund on the shipping cost. I declined the offer and requested a full refund on the order, due to the order being late and the contents of the order being perishable. **************** agreed to refund the amount of $151.49, and stated that the refund has been processed. At this time 10:18AM May 13th I have yet to receive any confirmation on the refund being processed.

  Business response

  05/14/2024

  We spoke with our customer and advised that his refund was applied and that we would send him a hand-typped order cancelation confirmation. Customer satisfied.

  Customer response

  05/15/2024

  I am writing to inform you that my  complaint (********) has been resolved. The refund has been issued, and I received a call from the business today.

  Business response

  05/22/2024

  We apologized to the customer and fully refunded the order.  Customer satisfied with the resolution

  Customer response

  05/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a product from Harry and David and did not subscribe to their email list and yet somehow I keep getting marketing emails from them. Each email I receive, I press the unsubscribe button and it takes me to a page that says there is an error and my request cannot be submitted. For this reason, I reached out to them via their chat and asked them to take me off of their email list. They said they were unable to do so. So I called and spoke to their customer service on the phone and each representative that I spoke to, all the way up to a manager, told me that they were unable to unsubscribe me. I have communicated in every possible way how much I do not want to receive any correspondence from them in the future, nor have I ever requested to. And yet, they refuse to take me off of their email list. This is an extremely fraudulent business practice, and I am extremely upset about it. I am asking that something be done. I do not want to receive correspondence from them ever in the future. I do not want any of their marketing emails. And yet I get them every single day. And it seems nothing can be done. So reporting them is my last resort

  Business response

  04/30/2024

  4/30/2024 

  
  We reached out to ************** and left her a voice message to let her know; that her request has been submitted to the proper department to block all marketing emails to her. We await her response.  
  

  Executive Services, Harry and David 

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a gift for Valentines Day online for my husband on 2/10/24. This company assured me it was scheduled for delivery on 2/14/24 by 8pm. I paid nearly $20 shipping and around $35 for the gift basket. Valentines came and no delivery, I called and was told it should be here on 2/15/24 and nothing came. It is now 2/16/24 and no contact, no basket and site says it hasnt even been shipped yet. I want a refund of the full price I paid. i no longer need the gift as it is well past the holiday and I do not want to do business with this company.

  Business response

  02/16/2024

  This is not a Harry & David order. Emailed information to 1800Flowers for resolution.

  Customer response

  02/16/2024

   
  Complaint: 21302006
  
  I am rejecting this response because:

  This is not my problem. I ordered this item on Harry & Davids website. It never indicated throughout the purchase process that I was ordering through anyone besides a o 
  
  Sincerely,
  
  *********************

  Customer response

  02/16/2024

  I have already spoken to **** Flowers and they advised they would refund  for shipping amount of $20. Which then did. However, they said the item I ordered was going to arrive on 2/15/24 and it never did. At this point I would justlike a full refund. I no longer need the gift. 
  also, I ordered this from Harry & Davids website without the knowledge they have a relationship with **** flowers. That is not my responsibility. They chose to do business with this entity and should handle this situation. That being said,  dont give a hoot who refunds my money as long as I can get it back on my card. 

  Business response

  02/19/2024

  The customer has been refunded in full for non-delivery. A message was left with them advising.

  Customer response

  02/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I Purchased a gift box containing 2 bottles of wine and other products for $181.14 They sent me an email saying i would have to purchase a different product. The one i wanted was sold out Icalled them and said i didnt want another product and to just refund my $181.14 They said ok ,Then 2 days later i get another email saying my products are being shipped, I called them and said I did not order any other product .They took it upon themselves send me a replacement product ,Even when i told them to refund my money When i told them ,I never ordered anything and to refund my money ,they said we will refund you $150 The amount of the product they choose for me ,I told them, I want the amount that was charged to my credit card $181.14 Still havent gotten my money back ,To me this is theft for sending me something I did not order and cancelled the order And deception ,For sending something of less value and trying to charge the more expensive price TO ME THIS IS CRIMINAL AND THEY SHOULD BE FINED AND MY MONEY REFUNDED IMMEDIATLEY

  Business response

  02/15/2024

  Unfortunately, we are unable to deliver wine to **. Customer was fully refunded on 02/13/24. Left voice message with customer advising.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am not able to cancel my membership with Harry and David Celebrations Passport. I had this membership for the last few years, and this is automatically renewed every year and charged to my credit card. Multiple attempts to cancel this membership on the website was unsuccessful, and I was directed to call the customer service. Finally I called the number on 2-6-24 and talked with ****. She couldn't find my account from my name or email address. I have no membership number assigned. Finally she found my information, when I gave her a recent order number. She said she will cancel the membership as of 2-6-24 and will confirm this by an email in 24hours. So far I haven't received any confirmation and on checking my account online the membership is not cancelled. The website do not allow me to delete my credit card information either.I suspect when the business do not allow the customer to cancel autorenewal subscriptions on line, and require the customer to call is a bad business practice and fraud.I request your help in resolving this issue and have Harry and David cancel my membership, remove my credit card number from my files and stop any further ******** to my credit card account.

  Business response

  02/14/2024

  Harry & David has reached out to the customer to apologize.  Her Celebrations Passport has been cancelled and no further renewals will occur.

  Customer response

  02/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  During the last 6 weeks, I have made numerous requests to unsubscribe from receiving their promotional emails. They have lost me as a customer due to poor customer service on an order in December, and I would like for them to cease sending me emails.

  Business response

  02/09/2024

  We have reached out to the customer to see how we can make amends for her order.  We have also suppressed all promotional emails.

  Customer response

  02/09/2024

  The business responded, and I would like to wait a few days to see if the promotional emails from them have been discontinued.  I will then respond to the merchant.  Thank you.

  Customer response

  02/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Promotional emails have stopped.  Thank you.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩