Customer ReviewsforHarry & David

This company has messed up every order Ive placed. I have a passport membership I couldnt use because I was told they would fix it right away. The cSR I last spoke w refused to fix my account and give me credit for the six months I lost on the passport. She was so unhelpful I got angry and when she asked if she could help me w anything else I told her yes fix my online account. I was supposed to receive a refund on two orders and receive a $20 credit towards my next order. I will be doing a poor help review for your company. I will also blog and do a podcast w my total review of your company s******* up my account, sending a large goodie basket to my brither in law for his wife passing away from brain cancer. He didnt have any support but me and I live in another state. I also received some spa gift sets which the bubble bath leaked in the container as well as soaked the box. She did not care. Super poor customer service and poor is a mild word. I will never promote or fecommend your company to any of my family or friends let alone a stranger! So I guess the customer is always wrong and she didnt try to make things right at all. The previous rep fixed me up regarding an apology and was going to fix my passport membership. She couldnt fix it and wanted to transfer me to the passport department. I was on the phone a her for three hours and had to get to a doctors appt. I tried to file a B B complaint against your company but you guys arent even registered w the Better business bureau. Unacceptable csr and no one and done for any and all complaints. Im angry, disappointed Nd frustrated. I will also write the **** Feedback is key for companies to fire the employees that are rude, combative and frustrated. Im done w your company. I spoke w three different reps and only one tried to help fix my account and make it right. She gave me her direct line and of course I misplaced her info. Your unhappiest customer.

I ordered a specific item with delivery for 2/8. As of 1/30, it has already shipped. So when the item is needed on the actual day its going to be over a week old and nearly spoiled. What is the purpose of choosing your delivery date for a specific occasion if it is not going to be honored This coupled with the fact, my card has been charged twice for an authorization fee where no where on their site does it mention this is their policy. First and last time customer.

Harry and Davids has the worst customer service . They keep double and triple charging my credit card. Called multiple times. Keep getting transferred to other people. No one knows what they are doing. I will never order from them again. Stay away.

I ordered three baskets this year. All of the Christmas gifts were not delivered on the date that the email said they would. After realizing the discrepancy in all the dates that were supposed to be delivered; I called to ask where they were; it said on the Harry and David's app in transit and will be delivered on Dec. 28th. To make sure I called Harry and David again to see for sure this was going to happen. The customer service rep. said to me now Jan.2. ****. Not satisfied; I asked for a supervisor and she assured me that the above number order she can make it happen and make a call to the other recepient and apologize. The one that was suppose to arrive on the 28th did not. And the recepient she called to apologize for the delivery on Jan 2, ****; received the basket on Dec. 28th. Also; I had a promotion code and membership and I was to get free shipping. One basket they did not charge delivery and the other two they did not. The supervisor said she would credit it me after delivery which did not happen on the one delivered on Dec 28th . Today's call was answered rudely to me and said the gift I wanted to be delivered on Dec. 28th and now be delivered on Jan. 8th. The customer rep tells me now if i want it delivered on Jan 2nd I would have to pay ***** for the change. After again asking for a supervisor in which she said they were all busy. She offered to waive the ***** for delivery on the 2nd of Jan. ***** mistake and they are going to charge me more. Going on the Harry and David's site the Deluxe ************** Gift was now on sale for ****** from $199.99 plus tax and delivery which I paid and still the gift which was suppose to be delivered on Dec. 28th is still in transit. How does a company send email's with delivery dates and does not take responsibility for their mistake?