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ComplaintsforTravelers Inn
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I booked this hotel online, less than twenty minutes later I was checking in. The room they assigned me to smelled like a dozen homeless people used to live in it, the bedspread was torn and stained, the chair and tables were destroyed and covered in dust, the ** did not work, and the entire parking lot had homeless encampments on it with people smoking stuff off of tin foil right out in the open. I immediately went back down to the lobby and told the man at the front desk I can not stay there, its disgusting, unsafe, and incredibly concerning. He said thats fine but he still has to charge me one night. That is theft! This place made me want to vomit walking inside. I never even brought any of my luggage in, didnt stay more than a minute. This place needs a health inspection, and I need a full refund.Business response
07/05/2024
To Whom it may concern:
this Is not the details the customer provided our front desk staff. Upon checking security footage, none of the mentioned complaints was existent in the parking lot outside. Per the terms and conditions of the reservation, we have refunded the 2nd and third night and there is a cancellation fee of the first night as agreed upon by the customer at the time of their booking on the third party booking site
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.