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Find a Location

Oregon Hot Tub has 1 locations, listed below.

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    Business ProfileforOregon Hot Tub

    Hot Tub Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers sale and service of portable spas.

    Products & Services

    Hot Tub

    Business Details

    Location of This Business
    3052 Samike Dr, Medford, OR 97501-8700
    BBB File Opened:
    11/30/2000
    Years in Business:
    26
    Business Started:
    9/1/1997
    Business Incorporated:
    9/1/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:30 AM - 5:30 PM
    T:
    9:30 AM - 5:30 PM
    W:
    9:30 AM - 5:30 PM
    Th:
    9:30 AM - 5:30 PM
    F:
    9:30 AM - 5:30 PM
    Sa:
    10:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Customer Service Manager
    Contact Information

    Principal

    • Customer Service Manager

    Customer Contact

    • Customer Service Manager
    Additional Contact Information

    Fax Numbers

    • (541) 779-5920
      Primary Fax

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This has been going on for about 8 or 9 mons. now.Started with flashing red light on tub dash. This continued to the end. Replacing multiple parts with nothing working in the end, can't even turn it on.On January of this year I paid for a new hot tub cover. They charged on my card. And telling me it could take months for the cover to arrive, which I understood. During this time I had many more different repairs to tub, some of which I have enclosed copies of invoices over $2,000 and today still my hot tub is shut down and not working. In the meantime my cover has come in apparently but I asked for them to hold onto until I see if the tub will even function. They said that would not be a problem as it was a popular size and they could resell it.Now that they can't seem to get the tub fixed, I have asked for a credit on the new cover since it looks like the tub is not repairable. I have seen no credit for the cover as of 7/31/2023!They are saying that it is a 20yr. old tub and nothing else to replace.Long story short, with all the money that I've paid them, if I could get the credit for the new cover that I have never even seen at least. And then if I could get a good maybe get a deal to take away the old hot tub that is apparently unfixable1
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

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