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ComplaintsforAnderson Irrigation
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Complaint Details
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Initial Complaint
07/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
*********************** has been attempting to work with Anderson Irrigation since October 2021. They have come to her property four times at approximately $100 per visit without fixing the problem. She has a leak using ****** gallons of water and the underground leak has not been found nor resolved at all. - 10/26/21, Troubleshoot and Minor Repair, ****, $100.75 - 10/28/21, Troubleshoot and Minor Repair, ****, $101.10 - 11/23/21, Winterize with a promise to fix the major problem (underground leak) in the Spring, ****, $95 - 3/24/22, I reached out to ensure I was on the schedule for the promised fixes. I was not.- 4/19/22, Troubleshoot from Scratch (no notes from **** or awareness of what had happened previously) and Minor Repair, *****, $109.20 Even after requesting to be back on the schedule in the Spring, this request was not granted, and a new employee ***** was sent out at random without Cybelles knowledge. ***** had no knowledge of previous efforts to resolve the issue. Cybelle then did her own troubleshooting and provided this documentation to Anderson Irrigation on May 24th, 2022. (Document Cybelle is attached titled Water Usage Chart 2022_05)At this point, Anderson Irrigation has completely ceased all communication. The last response was received on 3/24/22 via e-mail. Since that communication, we have received no response to multiple emails and phone calls. We continued reaching out via e-mail and were transparent regarding our concerns and that if there was no response we would be forced to file a complaint with the BBB. Still to this date, no response has been received. I would like a refund for all troubleshooting payments since zero progress was made on resolving my issue and my project was left abandoned without explanation. To be more specific, a reimbursement for dates of service: 10/26/21, 10/28/21 and 4/19/22 which totals a reimbursement of $311.05.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.