Complaints

• Initial Complaint

  02/10/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My credit card was automatically charged for $144.00 on 2/9/25. I wanted to change my subscription and tried to log in to my account on their website but was not successful because it said it didn't recognize my email. I attempted many times to email the 24/7 customer service over a 2 day period and never received a response. I tried to call the number but you cannot reach an actual person. I like the product but after this experience I want my account cancelled and my billing information removed.

  Customer response

  02/13/2025

  This issue has been resolved by the business and to my satisfaction.

• Initial Complaint

  12/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I can not use your laundry sheets to wash my clothes. I have washed my clothes a few times but your soap makes me break out in a severe rash. Please, please cancel my order I can not use your product. I just received another shipment of your product today. I dont want it what can I do to return it. I cant use your product to wash my clothes.Sincerely,***** V ***** grandmadoris1139@ *******

  

  Business response

  01/21/2025

  Hello *****,

  Thank you for reaching out for support with this. I'm very sorry to hear that you have experienced a rash. 

  I can confirm that your previous orders have been refunded, and your subscription successfully canceled by yourself Dec 30th. Thank you for reaching out, and I'm truly sorry to hear about the rash you're experiencing. We take your health and satisfaction very seriously.
  
  Rather than have you return the original order, we invite you to share your package with a friend or family member who may be interested in making a change. We also encourage you to donate these to a shelter, food-bank, or laundromat in your area. ??
  
  Although we are sad to see you go, we are truly grateful that you chose Earth Breeze to make a difference. You have contributed to regeneration projects and reduced single-use plastics with Earth Breeze. ????
  
  As part of our continuing service, please don't hesitate to email us if you have additional questions or concerns.
  

• Initial Complaint

  12/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought these assuming that if not satisfied I could return and receive a refund. I only received a refund for 1 pack $12.81 and my total O#***** was for $153.72 for 12 packs.

  

  Business response

  12/18/2024

  Hello *******,

  Thank you for reaching out for support with your refund. Your customer experience is our priority, and I apologize for the inconvenience.

  I reviewed your email sent Dec 17, and see that 10 mins after receiving your email a full refund was processed from our end for $153.72 and our team sent you a reply. You should have received a separate refund notification email in your inbox as well, but if you did not, please check your spam folder. It will take approximately 5-7 business days for the refund to be credited back to your account.
  
  Please don't hesitate to reach out again if you haven't received your refund within 7 days. 

  Thank you.

• Initial Complaint

  11/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have been trying to get a phone number to cancel their repeat delivery and charges for months and to date I can not find any way to get a human to help me. I cant even login since I never had an actual customer account. How can I get this company to stop sending more and charging me $12.95 every other month?

  

  Business response

  11/28/2024

  Hello *****,

  Thank you for reaching out for support with this. Your customer experience is our priority, and I apologize for the frustration and confusion.
  
  I have searched for your account in our customer database, however, we have multiple customers with the same name. Is it possible for you to share your full shipping address on this complaint or alternate email addresses you might have used when placing your order? This will help me find your account in our system and cancel your standing orders. Alternatively, please reach out to us at ******************************** and our team will be able to assist you quickly.

  Thank you.

  Customer response

  12/01/2024

   
  Complaint: 22609083
  
  I am rejecting this response because: the website they tell me to use I have already tried many times and because I dont have an acct I can not log in.
  
  Sincerely,
  
  ***** *****

  Customer response

  12/05/2024

  My address is **************************************.  

   

   

  

  Business response

  12/19/2024

  Hello *****,

  Thank you for reaching out for support with this. I apologize for the frustration this has caused you. 

  I have canceled your subscription and refunded your last two orders. Please allow 5-7 days for this to show in your account.

  Please don't hesitate to reach out if there is anything I can further help with.

  Customer response

  12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  11/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received a package of laundry strips from earth breeze and I did not order them. I believe they have set me up in a subscription plan without my permission. I have closed the credit card account they charged . I want to be unsubscribed. I do not like nor want their product.

  

  Business response

  11/20/2024

  Hello ****,
  
  Thank you for reaching out to us with your concerns and for giving us the opportunity to make this right for you.
  
  We have two different offers at Earth Breeze; one is a membership or auto-renew offer for 40% off our regular price, and the other is a one-time purchase. While reviewing your complaint, I see that you signed up for our Subscribe and Save option in error. With our subscribe and save option we do our best to ensure that you receive an email reminder 30 days prior to your auto-renew date and again 5 days before. We also hold your order for 48 hours before shipping our annual subscription to give you time to respond to the order confirmation email if you wish to cancel. You may not have received these emails and were unaware of the upcoming order. 
  
  I apologize for the inconvenience of this ****. We really do value your customer experience, and apologize for the misunderstanding. Please let me know if theres anything further I can do for a positive resolution. I have processed a full refund for you today, and also canceled your membership so you no longer receive orders.
  
  Thank you again for reaching out for support with this.

• Initial Complaint

  11/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered laundry sheets from Earth Breeze. I now want to ****** my subscription. Have tried on multiple occasions to do this through the Earth Breeze web site. I attempt t log in to my account. They say the will email me a log in code, but never do so, and keep billing my credit card and sending me laundry sheets that i do not want! I want them to cancel my subscription!

  

  Business response

  11/28/2024

  Hello ****,

  Thank you for reaching out for support with this. Your customer experience is our priority at **********************, and I can see that your request was not handled correctly on our end. I apologize for the inconvenience and delay. Your subscription has been canceled and we will be processing refunds today for your last 3 orders. 

  Please don't hesitate to reach out if you need further assistance. 

• Initial Complaint

  09/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  When I had the quarterly delivery for this month I ask that you discontinue it til Dec. 2024. I had ordered the one year pack when it was advertized. I got the quarterly delivery anyway. At this time I have 1 year and 1 quarter of washer soap. PLEASE discontinue quarterly deliveries NOW.

  

  Business response

  09/16/2024

  Hello Hannah,

  Thank you for reaching out for support with this issue. Your customer experience is our priority, and it looks like the delay/skip feature didn't capture the changes you were trying to make on your account. I apologize for the inconvenience.

  I have canceled your auto-renew order and also processed a refund for the recent order you were planning to skip. Please allow 7-10 business days for this to return to your account. 

  We are more than happy to reactivate your subscription in the future when you need more Eco Sheets.

  Thank you for choosing Earth Breeze to make a difference. 

   

• Initial Complaint

  08/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a order like the one I purchased from yall last year but I didnt order this or authorize it to be charged to the credit card I had used last year so I need to know how to return your product and be reimbursed my money back on my credit card

  

  Business response

  08/14/2024

  Hello ******, 

  Thank you for reaching out for support! I apologize for the confusion with your order.

  It looks like you signed up for our Subscribe and Save option in error. I can see that our team has processed your refund, and canceled your subscription so you won't be charged for any further subscriptions. If there is anything we can do for you in the future, please don't hesitate to reach out. 

  Thank you,

• Initial Complaint

  08/07/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I never subscribed for recurring deliveries. And Earth Breeze keeps sending me their product and stealing money from my bank account.

  

  Business response

  08/08/2024

  Hello *****,

  Your customer experience is our priority, and I can see that the checkout experience was not a great experience. I appreciate you for reaching out with support with this.

  I went ahead and canceled your auto-renew and refunded your order. You should see this back in your account within 5-10 business days.

  Thank you for choosing Earth Breeze to make a difference. We hope to see you back in the future. 

  Customer response

  08/09/2024

  I accept the business offer.....Thank You for your efforts.
  
  ***************************
  

  
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Package was meant to deliver within 7 days of shipment. 9 days and several emails to customer service later there is no package and no response. I was surprised to see how many complaints online say similar issues. Their marketing seems great but this business seems like a scam.

  

  Business response

  08/14/2024

  Hello ********,

  Thank you for reaching out for support with this.

  I have reviewed your support experience and see that your messages received delayed responses. Your customer experience is our priority, and I sincerely apologize for these delays in resolving your concerns. Please let me know if the resolution you received is not satisfactory. We are taking this very seriously and are reviewing our processes to ensure that this does not happen again. Your feedback is incredibly valuable in helping us make the necessary improvements. Thank you.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩