ComplaintsforEarth Breeze, Inc.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a new box of Earthbreeze, but I canceled reoccurring shipments. I want to return and get a refund. I am trying to cancel online and it is not going through. They need to send a paid return option, or simply refund my money. Im asking for help because their website appears to be a scam. It has been processing my cancelation for an hour with no results.

  Business response

  05/15/2024

  Hello ****,

  Thank you for reaching out for support and for sharing your feedback about your cancellation experience. Your customer experience is our priority, and I apologize for the inconvenience and frustration.
  
  I can confirm that your annual subscription was canceled May 10 by our Customer Delight Team and that your refund was processed as well. I have shared your feedback with our technical team and will have them look into any issues our website was experiencing during your cancellation attempt. 

  We hope to see you back in the future, and want to thank you for the impact you have made with Earth Breeze.

   

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi, Ive been an Earth Breeze subscriber for years and the last two shipments Ive had real issues with. Two months ago my order was delayed and eventually arrived. This past month my order shipped on 4/10 and hasnt arrived. I emailed on 4/17 letting earth breeze know and they asked I wait two more days. Ive emailed them 4 times since then with no response. I would just like my product or a refund at this point. They say they send their product with insurance, but they certainly dont back that up when they have issues. Ill be cancelling my subscription.

  Business response

  05/15/2024

  Hello ********,

  Thank you for reaching out for support.Your customer experience is our priority and I am sorry to hear that you will be leaving us. You are a valued customer, and this is not at all the type of experience we want for our customers. 
  

  Thank you also for your feedback regarding your deliveries. I have shared this with our fulfillment team and will ensure that you receive replacements for any shipments that did not arrive for you, as well as an added gift to show our appreciation. We have recently launched in select US ******* stores and are available without the worry of unpredictable shipping delays. You can follow this link for our store locator. ************************************************.

  I have connected with our technical team to understand why your emails did not come to our support inbox, and thank you for sending the screenshots over. 

  Thank you, 

   

   

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I subscribed to the EarthBreeze dry laundry soap sheet product over a year ago. I like it especially for traveling but I have too much and have tried to cancel my subscription. If they had a "suspend" option I would have considered that but now just want to cancel. I responded to emails but keep getting told they don't have my account. There is no direct link to manage my account as they suggest. I keep getting rerouted.

  Business response

  04/22/2024

  Hello *****,

  Thank you for reaching out for support with this. Your customer experience is our priority and I can see how frustrating this must have been for you. 

  I have canceled your subscription personally, and can confirm that you will no longer be receiving auto-renew Eco Sheets. However, I was unable to find your previous email correspondence and am concerned that you might have an account under a different email address. If you could respond and let me know what other email addresses you might have used, I can get a better idea of how we missed your previous cancellation requests and make sure to follow up with any other auto-renew orders you might have. 
  
  Our Customer Delight team will begin processing your refunds today, and you will see the funds back in your account within 7-8 business days. 
  
  We hope to see you back in the future for a better experience. 

• Initial Complaint

  03/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I want to cancel a subscription. Beginning in February, Ive emailed multiple times and phoned 3 times. I have yet to receive a response.

  Business response

  03/29/2024

  Hello *****, 

  Thank you for reaching out for support with this. Your customer experience is our priority, and I can see that your subscription management has been frustrating for you. 
  
  I can confirm that we have received your messages and responded to each one - Feb 10, 15, 19, 23 and Mar 19 and 23. If you have not been receiving these responses please check your spam folder. Your subscription was delayed via your email request Feb 10, and canceled Feb 23 at your request. 

  I apologize for the inconvenience this has caused for you and thank you for your patience. 

  Customer response

  03/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased earth breeze laundry detergent and signed up for auto shipments, My husband has developed a negative reaction to the product and I need to cancel the subscription but have not been able to contact the company. I was told originally that I could cancel at any time. The product was ordered some time last year. I do not have the exact date, but have received several refills. The latest charge of $12.84 was Jan 2, 2024.

  Business response

  02/27/2024

  Hello *******, 

  Your customer experience is our priority and I am sorry to hear that you had a hard time reaching us.

  I have processed the cancellation of your subscription as well as the refund of your previous orders. 

  Thank you for choosing Earth Breeze to make a difference.

• Initial Complaint

  02/18/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Earth Breeze is posting advertisements indicating a blanket untruth about animal shelters in ***************** to profit from slander. The information is outdated by nearly 54 years and this practice is inflammatory and can destroy non-profits and shelters in the public eye destroying image and efficacy for these public service agencies devoted to animal welfare. In their social media advertisement they indicate that animal shelters (due to a lack of income) are selling animals to laboratory scientists for research and encouraging the public to utilize their product to benefit companion animals. Any business that is utilizing this sort of defamatory marketing likely has other problems beneath the surface. Their accounts should likely be reviewed to determine if any of their proceeds do actually reach animals in need or if that to is another falsehood. This is injurious to non-profits that are committed to care and advocacy.

  Business response

  02/27/2024

  Hello *******, 

  Thank you for reaching out and sharing your feedback with us. This ad was removed immediately. I would like to apologize for how this presented, and appreciate you calling this out. We are honored to have the privilege to donate to Animal Shelters and support the incredible work that is done day in and day out by some of the most passionate people there are. We are deeply committed to continuing to provide support through our Buy One, Give Ten program and never want to compromise our relationship with our animal shelter partners or our customers who are dedicated to making a difference.
  We truly care about your customer experience and appreciate that you took the time to reach out to us with your concerns.

  Customer response

  02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In September 2023 I ordered from Earth Breeze. Nowhere on the website could I find what currency the transaction was in. Since I had said I was from ******, I figured it was CAD.Once the transaction was pending, I was shocked to see it wasn't CAD. So, I cancelled the order. They took long enough to cancel that the transaction went from pending to posted, and then when they refunded, it did it again. I got dinged with "foreign transaction fees". then, despite me cancelling, they shipped the product. It was accepted by a household member who didn't realize to refuse it (as I wasn't expecting it anymore). That cost me $29 in customs fees.After talking with their customer service, I was advised it was USD. When I went to the website, there was a very small, grey box that said "USD" by the total. on a phone, it's very hard to see because you have to expand the total.Household member put the box in the laundry room, because it said "laundry detergent" on it. When I finally saw the box, I realized that Earth Breeze had misled me and actually lied to me. The box didn't come from ******. It came from ******. Which means that the currency was NOT USD, but GBP.I want my money back, because this is clearly unethical.

  Business response

  02/20/2024

  Hello ******
  
  Thank you for reaching out to share this with us. Your honest feedback helps us to improve our systems and processes and highlight areas where we need to provide clear expectations. I can see that your customer experience has been confusing and we did not set clear expectations for you as a customer shopping from ******. I am sorry that the cost of trying Earth Breeze was this high for you with the combination of product, shipping, fees and conversion. We ship all of our non-US orders from our ** ****************** and customers orders are processed and often on the way within hours. 
  
  I can confirm that your full payment was refunded by our Customer Delight team on September 28 and your subscriptions have been canceled. I will be sending you a gift to make up for the foreign exchange fees, customs charges, and unexpected exchange costs. 

  Your customer experience is our priority, and I am truly sorry this has turned out like this for you.

   

  
  

  Customer response

  03/05/2024

  I didn't get the BBB email from Feb 26

  complaint is not resolved - business said items being sent, but review of the website shows that nothing is on the way - just "recieved"

  Customer response

  03/13/2024

  No response from BBB, and the "shipment" from Earth Breeze is still sitting doing nothing.

  Business response

  04/22/2024

  Hello ******,

  I have confirmed via tracking that the status is delivered, but want to make sure that you have received it, and that you are happy with the resolution to you complaint. 

  Thank you,

• Initial Complaint

  02/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I want to cancel my subscription to Earth Breeze immediately. I have tried suspending on line when I received information that they are sending product but I deep receiving product and being charged for it.

  Business response

  02/05/2024

  Hello ****, 

  Thank you for reaching out for support with this! Your customer experience is our priority and I can see this has been frustrating for you. 

  I can confirm that your subscription has been canceled and you will no longer receive auto-renew orders. While we are sad to see you go, we want to thank you for choosing Earth Breeze and for making a difference by donating laundry detergent to Woman's Shelters. Your purchases have also helped support regeneration projects and reduce single-use plastics during your time with us.
  
  We hope to see would love to see you back in the future, and for future reference, we offer an online self-management account where you can change your frequency to whatever suits your laundry lifestyle. We even offer annual subscriptions vs monthly as many customers prefer to receive one space-saving shipment for the entire year. 

  We welcome you to reach out at any time for support with any questions you have to ********************************.

  Thank you

• Initial Complaint

  01/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am another customer that only wanted to try their product and didnt want a monthly subscription. I fell for the impression that you would be able to do that cancel at anytime. However I found it impossible to cancel being rerouted to the same several pages numerous times.

  Business response

  01/29/2024

  Hello ********,

  Your customer experience is our priority and I apologize that this was frustrating for you.
  
  When you placed your order, you signed up for our subscribe and save option in error. I can see that ****** was immediately able to support your cancelation request via email, and I can confirm that you will no longer receive auto-renew orders. 
  
  We are truly grateful that you chose Earth Breeze to make a difference and have donated laundry detergent to Veterans. You have also contributed to regeneration projects and reduced single-use plastics during the time you have been with Earth Breeze. ????

  Please let me know if there's anything further I can support you with. 
  
  

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Tried to order ONE package of washer sheets. Used PayPal. The menu atomaticall signed me up for autopay. I only wanted to TRY this before making a future commitment. I can not find where I can cancel all of this. I no longer want this product. It is a scam.

  Business response

  12/29/2023

  Hello ******,

  Thank you for reaching out for support with this. I apologize for the confusion during checkout.

  I see that you were able to cancel your subscription online and that **** has also sent a refund for your purchase to make up for the inconvenience.

  We hope that you love your Earth Breeze, and if you would like to order again in the future please note that there is a checkbox on the order page where you can choose a one-time-purchase or auto-renew. We always welcome feedback that helps us improve the customer experience, and appreciate you taking the time to reach out to us for support. 

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩