ComplaintsforCPM Real Estate Service Inc

• Initial Complaint

  05/31/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  In January of 2024, the tenant below my apartment passed away in his home and was found after I alerted CPM to the smell. After several days of calling and emailing CPM, telling them that my apartment was unlivable, they suggested I call my renters insurance to find an alternative living situation for me, at least temporarily. My renters insurance was horrified that they were being asked to cover something that the property management should, but they put me up in a hotel nonetheless. Weeks passed, and CPM put in an air scrubber in the apartment downstairs, yet the smell (and vaporous odors) persisted in my apartment. It was so poorly handled that I put in my notice to leave, but they refused to give me my rent back for the following month (that I had unfortunately paid early, before my neighbor had passed), even though they submitted a letter to my insurance stating it was unlivable for approximately 7-10 days. When returning my keys to them, I told them that the vapors and odors were still terrible in the apartment I was renting and that flies were still swarming the window of the rental downstairs, to which they said, oh we know, our employees can't spend more than five minutes there. They only returned half of my deposit citing needing to deep clean. I had to pack up an entire apartment and clean to the best I could, when their employees couldn't even handle being in the building for more than five minutes. I wish that I had listened to everyone in southern ****** who stated that this was the worst property management from which to rent. I hope that the BBB is able to investigate this company that unfortunately has a monopoly in an area that has a housing shortage, and is taking full advantage of everyone it can.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So I lived at a property ran by cpm I told them about lead based paint chipping and black mold growing due to no venalation in the bathroom. I was then told we had a 90 day end of contract eviction. We moved out on the 4th of March they said they were having the locks changed that day so figured that was the end of my contract. I called to see about my deposit of over $2000. Told it got sent over to financial and they had 31 days from my move out to return the money. Called the main office today April 4th and got told the check is waiting to be mailed out on Thursday which puts it over 31 days

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved out of my apartment September 2021. I never received my deposit and when I contacted them they said they had sent it and it was cashed by a lady. I explained I didnt know the lady so they said I needed to file a police report and then they could contact the bank about solving the problem. I filed the report and they told me I had to wait and it could take 45 days for the bank to contact them back. They have not contacted me about it so when I checked back in they said Im not going to get my deposit back because the bank hasnt responded and they dont have the funds to reimburse my deposit. I was supposed to receive $776.23 back from my deposit.

  Business response

  02/15/2022

  CPM found out that the security deposit that we mailed to his new address had been stolen from his mailbox and the person that stole it was able to cash it.  We have reached out to our bank numerous times and I continue to follow up with them.  The process the bank told me we had to do to try and get the funds back was for ***** to file a police report, once they had the report number, ************************ sent a certified letter to the bank that cashed the check requesting that they reimburse PBOC the funds.  I was told the responding bank had 45 days to respond to PBOCs request.  At this point, according to ******* at the bank, PBOC has sent 3 different certified letters requesting the return of funds.  So far no response back.  I spoke with **** at the ************************* on Thursday 2/10 confirming that the person to receive restitution should be ***** and NOT CPM.  I walked her through what we are trying to do on his behalf.  She asked me to continue trying to get the funds from the bank and if we are successful to let her know.  We are simply trying to help *****.  We do not have control over someone that steals from his mailbox nor the bank that is responsible.  We will keep trying in an effort to be helpful.

  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩