ComplaintsforPremierMotors Inc

• Initial Complaint

  04/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On September 9, 2021 I issued *************************** hereby representing Premier Motors **** a check in the amount of $11,600 in respect of 3 cars, (GMC Acadia Year - 2007;Ford Explorer Year - 2008; Oldsmobile Cutlass Year ****), all 3 cars valued at $11,600.(A check in the amount of $11,600 is attached to this complaint).On the same date of September 9, 2021 I also issued *************************** a check payable to DAA Auctions in the amount of $2,005 in respect of 1 motor vehicle, ***** Accord Year - 2007.However, the representative shortly returned the same check to me indicating that, DAA Auctions would not accept such a check from an individual, instead it would take one from a licensed dealership. Based on the circumstances, *************************** therefore requested that, I pay to him cash in the amount of $2,005.Notably, on all such occasions, Premier Motors did not issue me with any single form of receipt after making/taking any of those payments to the effect. On November 19, 2021 *************************** requested me to pay to his Company an amount of $3,183.15, (DMV- Fees) so that he could get the cars registered and transferred to me, through the ********** of ***** Vehicle as I expected. Shortly, before that date, on November 10, 2021 the individual also requested that, I pay to him, $371.15 being (DMV Fees) so that he could process the title and transfer of the ***** Year 2007.He did none of that, and neither did he deliver the car(s) to me. I am reporting a fraudulent activity or activities and thus requesting the intervention of the BBB, so that I could possibly get a refund of my money in the amount of $17,159.30.Previously, I contacted the Attorney General of ********** State, and the **************** ********** of ********** (Compliance/Fraud Investigators Unit), Ref: ****** where Premier Motors indicated that it would get this resolved. However, based on the circumstances, it appears that, the company is unwilling to get the matter resolved. Sincerely,*************************

  

  Business response

  05/10/2023

  Back Oct 2021 ***************************** which we have know for around 10 years came to me and said he needed make some extra money.And i asked how could i help. l have a 2nd location which he wanted to run part time because at the time he was going school and wanted work part time in between. That did not work out so he asked could we go into partnership. l then asked how he wanted me let him buy some cars under my license with his and we split the proceeds. So we went to the auction and he picked out some cars that he wanted to buy. So we bought them the auction would not accept his check only way payment was cash or my account .He was not on my account. So we sold couple under my dealer license the only way. I have supporting documents premiermotors paying him her share of the proceeds. Ever car he purchase with out my he was on his own. So this were the problem arises he some bought some units with out me never been in the car business screwed up. Ever one that bought has big problem and not sellable needs work. For last year he attempted to get the work done that is needed to sell them as of today its not done. I attempted to invest the money get them sellable i had one at the shop that he bought that need a whole muffler system and catalytic. He saw the car parked at shop had a extra key took the car from shop premises the owner call police though the car was stolen. There is a police report made out its begin stolen. None of these car are register to him all register to premiermotors.We have the titles. He had the police come to our business trying to get the other cars and was told if he showed up on my property again that he was going be arrested. He has no supporting document that he has ownership.All we want is get the vehicles fixed and sold that was the agreement which we are willing to do but he has participate which he is not doing. If you need more supporting documents let ** know.

   

  Thank you,

  *************************

  ************

  Premier Motors, Inc

  84321 HWY 11

  ****************, OR  97862

  Customer response

  05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from ************* on June 29, 2021. ***** the owner, sold me the vehicle. When I purchased said vehicle I also purchased a service agreement contract (Deluxe) for 2yrs/24k miles which was $1795.00. I financed this vehicle with the service contract for 14k. On November 24, 2021 I took my car to ******************* for snow tires when I was told that my right sway bar end link was broken, it needs an alignment, the front strut is loose- He replaced the struts since it was a part of the sale agreement. ******************* states current issues are because of the poor installation of struts.Since I had purchased a service contract, I contacted ASC to see if this would be covered by my service contract. They said the service contract paperwork was never sent in and that they never actually received any money towards my service agreement and that I needed to contact *****. I immediately call his office and talked to him. He denied that it was canceled and then further into our conversation he advised me that yea my service contract and another contract were never actually sent in. He said that he would look into it, confirmed my phone number and then he would call me back. I called his place of business on Monday 11/29/21 at 2:20 pm. A male, whom sounded a lot like ***** answered the phone and when I asked to speak to him he place me on hold. A few minutes later a young male, almost sounded like a child, answered the phone and said that he was busy with a customer outside and that he would call me back shortly. No phone call was ever received. In the mean time I contacted the company that I had the service contact through and asked them if they had ever even received the money for the service contact, they did not. ***** lied and he stole from me and now he's avoiding my calls. I would have NEVER purchased this vehicle knowing that I didn't have an extended warranty.

  

  Business response

  12/21/2021

  On july,29,2021  we sold ************************* a **************************************************************************************** on trade and was not done with our inspections. She had here Dad come in and drive the car, they came back said the car good. The only problem sounds like there was loose in front of car, we came that the car needed struts so we replace the front struts. Then she offered buy a service contract to protect the car for any further issue, Because all used cars are sold as is other than what is promise at time of purchases. She signed and agreed. Some how the warranty company had not recived record of payment at the time she inquire on warranty. She the said she did not have a  warranty she adviced that we call and what was going on. Warrant advised us that warrant is active and as of today she has a active warrant. All cars are sold as is.We will send all supporting documents that she was buying the car sold as is other then was promise at time of sale.

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