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ComplaintsforFlowers Foods
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought one of your products: Mrs. ********* Hersheys Triple Chocolate Cakes on October 25 from a target store. I went to eat one, took a bite out of it and it had a chemical smell and was filled with mold. From other reviews I have read in this product this seems to be a common problem. Disgusting that your company is still keeping these on shelves.Business response
11/16/2023
On 10/30/23, our Consumer ******************** received an inquiry from this consumer on the matter noted in this complaint. We responded on 10/30/2023 and 11/09/2023 with the following message:
Thank you for bringing your concern about the ************************* Hersheys Triple Chocolate Cakes to our attention. We regret that you had this experience.
We would very much like to speak with you. Please call us at ************** at your earliest convenience so we may further discuss this matter with you.Quality is important to us and customer satisfaction is a number one priority.Thank you again.
We are awaiting a call back from the consumer, but look forward to resolving this matter as soon possible.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.