ComplaintsforPixie Pop Up
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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This complaint is concerning Pixie Pop Up and their closing sale. I ordered 60 dollars worth of merchandise back in December 2022. I waited several weeks to inquire about the order because I hadnt received tracking or any info at all. Got back a form copy paste response and waited another few weeksnothing. In March *************************************************************************************************** storage and it was difficult to fulfill orders. Since that email it has been radio silence. I reached out again a few days after that March email and ******************* (owner) responded that she couldnt find part of my order in her storage and asked if she could refund for the missing items. I responded that I agree to that and I just wanted my things. No reply. Emailed again in both April and May and received no response. It doesnt take 6 months to fulfill an order if this business really wanted to fulfill them. She has our money and her shop is still open and taking more orders! I just want my things that I bought in good faith.Initial Complaint
05/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order #PD191125 for a NY ******* Loungefly bag. My husband purchased this for me last year on a pre-order. I have made multiple attempts to contact them with no resolution. The phone number doesn't work. In the beginning they responded to emails. The 1st response was that there was a delay on the pre-orders from the manufacturer. Then I was advised that they were going out of business and needed more time to process their orders. Then I was advised that they had the inventory, but were still processing orders and it would be shipped shortly.... the item was never shipped. I have requested a refund and emailed them multiple times since without a response. Their website Still States that they are going out of business but at the same time it also shows that they are accepting preorders on new merchandise. If a business is closing then how are they taking in new pre-orders?Initial Complaint
03/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased and paid for an item on 12/18/22, however the item was never sent to me. I have reached out numerous times to the store only to be told to be patient, they are closing, etc. Now when I attempt to contact them I get a message stating they are currently unavailable. There are numerous complains against this place as people have posted all over their ******** *********. My total was $10.64, I would like to be reimbursed. Thank you.Initial Complaint
03/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
12/17/2022 ***** Loungefly Beatles purse and two wallets, never Recieved and from the looks of their social media they dont deliver product to anyone and there are hundreds of complaints of stolen money and no products and no responsesInitial Complaint
03/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a purchase through Sezzle to Pixie Pop-Up for a product that I never received. Now the merchant website has been removed and there is no way to contact them. I have tried to communicate the issue with ****** who puts all responsibility on the merchant "Pixie Pop Up", but as mentioned, I have not been able to successfully communicate with this company as they claim they have gone out of business, but have failed to reimburse me for the product they never sent.Initial Complaint
02/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a ****** themed bag and toy for a Christmas present. I had placed the order on 12/15/2022. I had been waiting and received no update about my order being shipped. I ended up emailing Pixie pop up on 12/29/2022 that I wanted my order canceled. I did not receive a response back and ended disputing the charge with my credit card company. I received an email from my credit card company stating that the company said they shipped my order and supposedly it was delivered on on 1-2-2023, which is a lie. Their ******** page also contains many complaints of people still waiting or inquiring and hearing nothing back.Initial Complaint
11/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 09/01/2022, I placed order number **** for a preorder item. On 10/07/2022, I received an invoice for the remaining balance due on the preorder which I paid the same day. As I had received no further update on the status of the preorder, on 11/19/22, I went to Pixie Pop Up's social media accounts to see if any updates had been posted. I found that on 10/31/22, their social media accounts had posted a statement that they are no longer accepting preorders and will be making a statement at the end of the week regarding preorders in progress. No such update was ever posted. In fact, there are several comments on these posts asking for the update and the business did not reply and has since disabled comments on their posts. I sent an email to the business on 11/19/22 asking for status and a refund if the item would not be shipped within a week as I can order the item from the manufacturer directly at this point. I have received no response on this email. Therefore, I went to the retailer's website today, 11/26/22 to look for an update, and now see that the website states they are closing down with no further explanation. I would like a refund for the total $80 I paid this retailer due to their lack of communication/poor customer service as I no longer have confidence that I will receive my order.Business response
11/29/2022
The order has been canceled and refunded. We have posted an update to our social media on the 11/4 stating we were closing down, sent out 2 separate emails about pre-order status to open pre-order customers the week of 11/14 and also sent out an email to all of our customers on 11/24 with an update about us closing.Customer response
11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered from them on 11/4/2022 and have sent an email on 11/11/2022 asking when I would be shipped. I got an email on 11/14/2022 stating it was being delivered but when you click on the tracking information it says label created and thats itBusiness response
11/15/2022
Order was placed 11/4/22. Email was sent on 11/11/22. A ******** post was made on 11/14 which I saw before the email, I responded to the ******** post explaining that we are in the process of closing down and orders were taking longer than normal to process, but we were currently working on them and they should see tracking information by the 15th. Label was created in the afternoon of the 14th, but missed the cut off time to picked up that day. Please allow time to have the order packaged and picked up.Customer response
11/15/2022
Complaint: 18406110
I am rejecting this response because: I was never told when I would get the bag, I sent an email and never got a response. I do not feel comfortable closing request until I receive the product as the owner has told multiple people they would get their product and we are still waiting.
Sincerely,
*************************Business response
11/29/2022
The package was delivered 11/23. Not sure why I am receiving this today.Initial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I preordered an item and it took months to them to send it so I contacted them and asked to cancel the item. The response was that they did not want me to cancel after I requested it and then all of a sudden decided to deduct 10 percent off my refund. This is fraud and horrible to do to customers. I tried to explain that prior to the purchase there was no policy outlining the 10 percent and *********************************** return. I find this abuse and companies like this should not be in operation. I want my entire refund back.Business response
04/14/2022
I have attached copies of the emails, item description and our refund policy. The customer email requesting to cancel their order, I had let them know that the items were arriving on Wednesday, but I could still cancel their order if they wished and noted that 10% cancellation fee for canceled orders (per our store policy). The customer replied stating that there was no such policy listed, I responded with the screenshots of where this information could be found. The customer then became hostile and threatening because I had provided proof of our policy. I refunded their order minus the fee and let them know they would receive an email with the confirmation.
The item the customer ordered was a pre-order item. With the global shipping crisis there have been many disruptions to supply chain and we keep all of our customers informed as to what is arriving and when on our pre-order status page on our website, we also publish updates on our social media pages. Per the attachments it can be shown that I never refused to cancel the order and I followed our store policies. The refund policy was put into place the end of ******************************************* March of 2022.
If you need any additional details please let me know. Thank you.
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Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.