Business ProfileforAffordable Cleaning Services

I hired Affordable Cleaning Services for a move-out house and carpet cleaning in June 2022. The two cleaning employees showed up and I waited outside. At the time I was pregnant and couldn't sit in cleaning chemical fumes to watch them. At the end of the cleaning I did a walk through and immediately noticed fluorescent stains on the carpet under each ceiling fan in all 3 bedrooms. This carpet was only 5 years old and barely used in two of the rooms. The ceiling fans were installed less than a year prior over furniture pieces. The carpet had never been exposed. I confronted the carpet cleaner who said that he didn't notice the stains until he ran the steam cleaner over it. I confronted them about it, to which the male cleaner kept referring to me as "girl". Furious I called the owner. Her response was that "In 10 years with this employee she's never had a problem" and " I don't know you". She asked what I wanted and I told her I wanted my carpet replaced to it's original condition. She offered nothing and ran around in circles saying " we just don't use anything that stains carpet". I asked to see their cleaning chemicals, which to no surprise were in unlabeled bottles. The employees agreed with me that they were chemical stains , told me not to pay the bill, and sat waiting while I called the "owner" off and on. Eventually she must have told them to leave because they just drove away. Over the next 5+ days I talked regularly with her thinking she was the company owner. She referenced "a carpet cleaning friend" who said there was no way it was their cleaners. Every time she denied being responsible instead of helping. Eventually I got insurance info from her to file a claim, and she gave me her sons number who was the actual owner... I filed the claim and for the next few months the insurance company kept calling me saying the owner wasn't responding to them. Eventually I got notification that my claim had been denied.