ComplaintsforFancy Pants Dog Grooming LLC
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Complaint Details
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Initial Complaint
03/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dropped off 3 healthy French Bulldogs for baths and nail trims. Approximately 30 minutes after dropping them off received a call stating one of them wasnt breathing and I needed to come back. On my way back I got another call asking if they had any health issues to which I told them no, they were healthy. When arriving I find two employees on the ground giving my dog CPR. When asked what happened all they would say was she was on the table. There was a collar on the grooming table. My dogs tongue was out as if she had been strangled. I took her immediately to the vet who tried to give medication and CPR to revive her but she was gone. You take your healthy 3 year old dog to the groomer never expecting this outcome. 30 minutes later she is dead. Something is wrong with the whole scenario. This dog was $6000 and an active breeding asset to our dog breeding program.Customer response
04/06/2023
I am seeking clarification on what happened. A healthy 3.5 year old does not just die while on the grooming table which contains a harness.Business response
05/26/2023
There was an issue, and it went to court, and everything is cleared up now. We were really sorry about what happened. She wanted me to report it to my insurance, so the insurance handled the situation and took it to court. The insurance figured it out and she is going to be refunded for her dog.
*****Transcribed by BBB staff over the phone*****
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Contact Information
43 SW 3rd Ave
Ontario, OR 97914-2721
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | Closed |
WWednesday | Closed |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | 12:00 PM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.