ComplaintsforSudds Cleaning LLC

• Initial Complaint

  05/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Recently, SUDDS Cleaning LLC was contracted to clean 515 ********** St. for **** and *********************************, Property Owners. *******************************, Company Owner, made several mistakes while attempting to finalize the contract and complete the job. These mistakes resulted in ********************************* charging an unfair $30 late fee. I paid the unfair late fee because ********************************* threatened to report me to collections if he didnt get his extra $30.4/18/2024 - Verbal agreement by phone between ********************************* and ********************************* to have SUDDS Cleaning LLC clean 515 ********** St. The work was to be completed on 4/24/2024 and windows were included.4/24/2024 - The work was started on 4/24 and finished on 4/26. ******* forgot to include the windows, so an additional invoice needed to be sent. He clearly said that he would e-mail the additional invoice and to pay it when received. 5/1/2024 - The invoice arrived on 5/1 and there was already a late fee applied. When questioned ******* became very defensive and still did not seem to understand that he was charging a late fee before the bill could possibly be considered due.It is strange that ****** left a generous tip that was considerably larger than the unfair late fee.Additionally, ****** was offended by the hostile working environment that ******* was creating for his staff. She felt that ******* was verbally bullying his employees and was attempting to do the same to her. I would like my $30 late fee returned.Thank You.

  Business response

  05/02/2024

  On top of the attempted manipulation accompanied by abusive and disrespectful communication received both on the phone and through messages this morning with the intention of getting out of paying a bill, this complaint contains false information as well as personal details about individual identity. Attached are two documents from the audit trail of the mentioned customer, and are not only disproving the dates i had sent out invoice #***, but Displaying the Date the client had opened the emailed invoice as well as blowing a single grammatical error out of proportion which was in the form of a typo of the Email address, which is also included in the documents i have provided. I had offered free remedies to any and all mistakes as I do with 100% of my clientele, up to the point of hostile disrespect which they have since adopted as their own narrative. I (*********************************) was absent for over 90% of the initial job, and was in no way hostile, or aggressive to any person at any time, which can be verified by the overall 3 individuals assigned to the property. Additionally, this claim cannot be verified on the clients end due to the lack of her presence on-site. any additional information can be requested and will be provided within a proper time frame.

  Business response

  05/02/2024

  On top of the attempted manipulation accompanied by abusive and disrespectful communication received both on the phone and through messages this morning with the intention of getting out of paying a bill, this complaint contains false information as well as personal details about individual identity. Attached are two documents from the audit trail of the mentioned customer, and are not only disproving the dates i had sent out invoice #***, but Displaying the Date the client had opened the emailed invoice as well as blowing a single grammatical error out of proportion which was in the form of a typo of the Email address, which is also included in the documents i have provided. I had offered free remedies to any and all mistakes as I do with 100% of my clientele, up to the point of hostile disrespect which they have since adopted as their own narrative. I (*********************************) was absent for over 90% of the initial job, and was in no way hostile, or aggressive to any person at any time, which can be verified by the overall 3 individuals assigned to the property. Additionally, this claim cannot be verified on the clients end due to the lack of her presence on-site. any additional information can be requested and will be provided within a proper time frame.

  Business response

  05/08/2024

  Addressing the $30 late fee, Due to the time stamped line item in the document provided once again for the Late Fee, we will not be refunding the late fee because it was issued days after the original invoice date making it a valid late fee. The accusation of Bullying and the creation of a hostile work environment can also be addressed with the fact that the client offered a tip to the business owner as noted in the complaint which should provide some insight to the reality of the situation and possibly disprove the accusation altogether. and to clear up any confusion on the audit trail, in smaller print located under the words "Your invoice is ready" Dated for the 27th of April, and the 1st of May, (Which are the same invoice sent twice.) you will see the information for the time stamp available in the mentioned document. In the same document, the invoice #*** stating it was for $70 was automatically updated to that value once the extra line item was added for the Late Fee of $30 and can be explained away by the mentioned time stamp on said line item. The late fee also had nothing to do with the original invoice as was implied in the original complaint because the invoice was already resolved before the date of invoice #***

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