ComplaintsforSuper Stanchy Customs
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Complaint Details
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Initial Complaint
10/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a used HK Army Shocker Amp paintball marker from the Super Stanchy Customers website (https://stanchy.com/collections/used-gear/products/hk-army-amp) on 9/20/22 and received the item on 9/22/22. I attempted to use the item on 9/23/22 only to find out that the item was malfunctioning. Furthermore, the item arrived in a torn case. I contacted the business via e-mail ******************************************************** on 9/24/22 letting them know that there were problems with the item within the first 30 seconds of use. There was an "eye fault" error message that could not be bypassed. They replied initially that same day (9/24/22) attempting to troubleshoot; however, none of these steps provided a solution. When I requested a refund, the business stopped replying to my e-mails altogether. I wrote them again on 9/26/22. Still no response. I wrote back on 9/28/22. Still no response. I e-mailed again on 10/3/22. Still no response. I even attempted to contact them on their social media platform *********** but there was no response there either. I have also had this item inspected. There are faulty internal sensors that are loose. Even when they are anchored in place, the sensors are malfunctioning. I have filed a dispute with my credit card company. I would really like a refund for the $950 I paid.Initial Complaint
08/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased two orders which totaled 120 from their website. The messenger stated that the packages would be shipped that same day, but they werent and it has been a long enough period for any minor mistakes to have been resolved. I messaged this company multiple times on different platforms with a response of Hi, thanks for contacting us. We've received your message and appreciate you reaching out. I have seen this company post about their new projects while leaving me ghosted and down 120$
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.