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ComplaintsforR & R Pet Resort
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My dog Bengie was exposed to kennel cough during a recent stay 5/20-22/2022.Initial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our dog was boarded on 4/8/22, the following evening we received a text message to call the kennel ASAP. We were told our dog had been injured in a fence fight and some or all of his left ear was bitten off. The message was received the following morning and arrangements were made to have the dog taken to the vet for wound care. Details on the extent of the injury were extremely vague so the decision to have the dog seen at the vet was really the only option. The resulting vet visit was $1364.00. When we asked the pet resort to help cover costs for damages incurred under their care they stated it was the dog's fault and that they have no responsibility nor desire to help with costs. I am very unhappy that my dog now has half an ear and we have a large medical **** for an injury sustained while my dog was being 'cared for' in the kennel. I would like some help in paying the medical **** for my dog for damages sustained while at the boarding facility.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.