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Find a Location

Diminished Value of Oregon has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforDiminished Value of Oregon

    Auto Appraiser

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers vehicle appraisals, mediation and Expert witness services.

    Products & Services

    automobile appraisal , Diminished Value Appraisal Reports, Fair Market Value Appraisal Reports , Negotiation Services for 1st party claims, Expert Witness

    Business Details

    Location of This Business
    8885 SW Canyon Rd, Portland, OR 97225-3431
    BBB File Opened:
    12/20/2012
    Years in Business:
    14
    Business Started:
    4/19/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    1
    Business Management
    • Mr. Kenny Nix, Owner
    Contact Information

    Principal

    • Mr. Kenny Nix, Owner

    Customer Contact

    • Mr. Kenny Nix, Owner
    Additional Contact Information

    Website Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    9/5/22 I spoke with ************* from Diminished Value of Oregon about filing a claim for my vehicle's diminished value after my car was hit by a school bus. *** had me pay $299; after that, he was **** After reaching out to him multiple times (and threatening to go to BBB) via text, email, and phone calls, he finally responded on 11-21-22, telling me he was out of town testifying on a court case. He told me he would be back in a few days and would follow up. I have not heard from him again. He will not answer my calls, emails, or texts. Yet still has my money.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ernest E

    1 star

    02/09/2022

    Unfortunately nothing has changed at DIMINiSHED VALUE of OREGON since all three of them express the exact same situation I did, and probably everyone he takes money hs as well.One thing that I will add is that your bank can reverse the transaction and refund all of your money. I told the bank that I did not receive the service I had paid despite numerous attempt to contact the dude. I did that over the phone with my bank. *** probably won't protest since can't show any work product. Seems like very classic sociopathic behavior.DO NOT do BUSINESS WITH THIS MAN. He will talk you to death when you first speak to him to make you feel good about plunking down a bunch of money, just to get him off the phone.I advise everyone to also file a complaint with their *********************** If enough people complain, maybe this guy can be stopped from scamming anyone whom he can.

    Diminished Value of Oregon Response

    02/16/2022

    **************, I do regret you had a bad experience with our service. I produced my appraisal immediately after you hired me with a valuation of $39,077. We sent a letter of representation to *************************, your policy's total loss representative at *************** advising them you invoked your appraisal clause on December 9, 2021, which was the same day you made your payment to us. Then again on December 26th since we had still not received any correspondence from an appraiser for Geico. YOUR insurance company, refused to hire another appraiser. I can't settle an appraisal clause claim when the insurance company refuses to hire an appraiser. I have already refunded 100% of your money. The reason I provided a refund was because: 1. I fell ill to "long covid" a few weeks ago and I wasn't where I was able to give your claim the undivided attention you deserved. I am VERY SORRY for that and yes, you do deserve a refund.2. I felt it wasn't your fault your insurance company didn't follow through and hire an appraiser to represent them. You're not the only one to who GEICO has done this to. After weeks of dealing with them with your claim and Geico still refusing to hire an appraiser, and upon reading your "review", I was more than happy to refund your money. Geico cost us both time and money. I'm out of the time and resources it cost to produce your appraisal, the repeated communications with them to try to get them to hire an appraiser, plus now a one-star review from you. I understand you being upset. I'd be upset too. But, just so you know, it is seldom something like this happens. I've had thousands of clients, just in the ******** area alone. If I was the scammer you just claimed I was, I'd have much more than 3 one-star BBB reviews (including yours) and 3 BBB complaints. I'd have more reviews like that other auto appraisal company on the east side that has 52 BBB complaints and 25 one-star BBB reviews. I'm not perfect, and I don't claim to be. If I'm wrong, I don't mind saying I'm wrong. And, in this instance, I was wrong and feel I wasn't able to accomplish the job I was hired to do. Please accept my sincerest apologies.

    Local BBB

    BBB Great West + Pacific

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