ComplaintsforWashman Car Wash

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 19, 2024, we took my car to the Washman Car Wash on Commercial in *****. Going into the carwash, everything was fine on my car. As we were coming out of the car wash, we (including the guy drying my car) noticed that my windshield had been cracked. We filed a report with ****, the manager, who was very helpful. After not receiving a call from Washman, I called the number provided to me by ****. I received a call back from *****, who is apparently designated as the person to determine whether or not Washman is at fault. I met with him this morning. He scratched and scratched at the crack, then proceeded to tell me my windshield broke because of a rock chip. There is NO rock chip there. He told me I could go through MY insurance to get the windshield fixed, that they are no fault. All I want is for Washman to pay my deductible (I have ********************** But he refused and threw coupons at me for free car washes. I am very mad and disappointed. I hope someone takes care of this, and takes care of *****' actions.

  

  Business response

  07/01/2024

  Washman is not responsible for previously damaged items. The only way for your windshield to crack in the wash is because of a previous issue. Sometimes rock chips can be very small. When a rock chip is present the integrity of the windshield is compromised. Windshields expand with heat and retract when cold. When there is a rock chip present this expansion and retraction causes the windshield to crack. Washman is denying your claim and considers the matter closed. 

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went through car wash today May 12, 2024 got the works car wash and the car wash scuffed and put a small dent on my car

  

  Business response

  05/14/2024

  Please return to the location you purchased the wash. Ask for the manager on duty and inform them that you would like to file a claim with us. At this point the manager will gather information from you, take photos, and turn the claim over to our claims department. At this time the claims department will investigate your claim. 

  Customer response

  05/16/2024

   
  Complaint: 21701131
  
  I am rejecting this response because:

  I have filed a claim with your department and have not received a response, or a call back. 
  My claim number is ******. Also the claim isnt for $17.00 its for  what ever it cost for the repair 

  
  Sincerely,
  
  Qualagine  ******

  

  Business response

  05/24/2024

  The claims department has informed me that they have called and left you a message. if there has not been any communication between the two of you, please contact me at ************. My name is ***, and I will do my best to be of some help. 

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 17th, 2023, I went into washman car wash on ************* and *****/************* in *******/********* area. I typically always walk around to check my vehicle which I did. And noticed my car had damage on the rear bumper. When I spoke with the reps that were there. They immediately denied liability and said that could have happened before. Over the course of the last 2 months I've spent my time trying to speak to them and no solve has occurred. I then went to my dealership and asked them to look at my vehicle as it still had warranty on it. I told them what happened, and asked could this have maybe been a manufacturing issue maybe due to the heat from the car wash and the bumper warping a little? They said absolutely not. They should be taking responsibility for this as this is not the first time this has happened with washman. I've had no success with washman corresponding or agreement to liability, and a friend of mine said I should submit a claim with you guys and see if we can get this resolved. I'd really appreciate any assistance. I JUST bought this vehicle in JUNE, so I had the car for a little under a month when this happened and have not been able to get anywhere with them. I will upload receipt from my bank account that I did in fact pay for this service on that day, and upload pictures (if I can) that shows the damage.Side note: in my previous car, I had never had any issues with washman and loved going there, and I always paid for the highest wash service they had. Now I'd rather pay more and get my car detailed then risk this happening again...Thank you in advance in your assistance in this. It will be much appreciated, and hopefully you can help!PS. I am not sure why your system is defaulting to the washman on 82nd Ave. This was not the location where this happened. Every time I picked the location on ***** and 242nd/***** DR, it would revert back to the 82nd location.

  

  Business response

  09/18/2023

  Looking through our records it appears as though you never filed a claim with us. Please return to the location and ask to fill out a claim form. 

  Customer response

  09/21/2023

   
  Complaint: 20612018
  
  I am rejecting this response because:

  Not necessarily rejecting your response. I went to the location and requested specifically to fill out a claim form (first time I heard of it). They knew about it and the manager said yes of course we can help with that. Not sure why this was so difficult in the past if you already have a claim form that I can easily fill out. Regardless, I did fill out the claim form, they already found my vehicle on that date of 7/16 where my car went through the car wash and are sending it up the ladder. The claim number is *******. I am hopeful this will get resolved, but I'm not 100% sure if the BBB claim should be closed or not until I get a response back from them. (I've never done this before)

  Sincerely,

  
  *******************

  

  Business response

  09/28/2023

  There two options available after filling out a claim form. It is deemed to be the fault of the wash and we take care of the issue. The second option, it is deemed to be not the fault of the wash. If they found the car on the available video (since its been a number of months, it may not be available) this should be a quick turnaround. Please call the number in the upper right-hand corner of the claim form to speak with the claims department.  

  Customer response

  10/03/2023

   
  Complaint: 20612018
  
  I am rejecting this response because:

  So I met with the damage adjuster and he claims that the car was backed into maybe in a random parking lot that I parked in. While this may be quite possible, as is with any case, it is diminished by the fact that 1, I primarily work from home, and 2, I park in a closed garage. Based on my findings online there has been a ton of damages from car washes.

  The other particular thing I found is, the gentleman that handled my claim (manager I believe) stated that in order to submit the claim once I fill it out, they would need to go look at the video footage and see if my car actually went through the wash in order to submit it. By the time I filled out the claim form, his associate had told him he found the video of me going through the wash and was already ready to submit the claim.

  Now speaking with the damage adjuster, he is saying that the footage is not available for viewing and that what the manager said was incorrect. It doesn't necessarily match up with the story of what the manager who submitted my claim said.

  Is there anything else we can do?
  
  Sincerely,
  
  *******************

  

  Business response

  10/16/2023

  If you feel the damage was caused by the wash. Contact your insurance company and have them call the claims representative. 

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/30/23 I went through the car wash at ***************** *********** at 1:30pm. Three employees scrubbed my front windshield hitting the windshield over and over with scrubbing brushes. I heard loud noises on my windshield. When I came out of the car wash I immediately noticed a huge crack on my windshield. I filed a claim with the location. They took pictures and looked at the cameras. They could not see the crack on my windshield before entering the car wash. They told me most likely corporate would not cover my windshield as they quote dont do that. Since their employees or their machine is the proximate cause of my windshield damage they need to replace my windshield and cover the cost of replacement.

  

  Business response

  07/02/2023

  Please return to the location and ask to fill out a claim form. 

• Initial Complaint

  06/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went in for a wash and my car hood is very scratched up this has happened two occurrences but this time its worse

  

  Business response

  06/30/2023

  Please return to the location that you received the wash and ask to fill out a claim form. 

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi there,I went to a Washman on ****** and 82nd on Sunday june 25th around 1:10pm , and drove away seeing my TPMS light come on.Noticed my valve stem was broken(hence the flat and the light).My tires are basically grand new So i report to one guy ,he work there,he told me call the tow and they will look at the camera if they false, they will pay me I called tow and fix the valves stem ,paid for the tow ,paid for dealer to fix my car and i come back on them with paper and recief but they dont want take repond and tell me call the customer service,i called the car wash back many time They did not respond until the next day ,they said they are not responding for the broken valve when i go through the rail and the flat tire too They said my car maybe have a nail and flat tire before go through the rail but i said my car broken the valve stem and no air at all .If i broke the valve stem before I entered the shop how come i can drive to their shop .my car was nornal wear before i go through and go out is broken valve stem and all air is out .

  

  Business response

  07/03/2023

  Our claims rep will contact you soon. 

  Customer response

  07/11/2023

  Hi there
  I just received the check from Washman.i relly appreciate all your help.
  Thu .
  -- 
  Thu Ha 
  

  
  

• Initial Complaint

  06/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I got like to get a car wash at Washman because they usually last pretty long. I went in today and notice that the top roll didn't work or turn on like last time so I went inside to ask why and the guy said they took decided not to. He offered me to get a free wash but when I went back in line there were about 12 cars ahead of me and on the ******* Washman the entrance is so screwed up that we're blocking traffic and people from coming out that are vacuuming their cars so instead of waiting I went back inside and ask them for a voucher for next time but he denied it

  

  Business response

  06/28/2022

   Thank you for informing us of your experience. Please email me, *********************************** and I will mail you a voucher. 

  Customer response

  06/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Del Cid

  Customer response

  07/08/2022

  Hello. Thank you so much for hearing me out and helping me out with my issue. So I came to an agreement with the company and they were going to send me a voucher to my email but never received anything. Thank you. 
  
   
  

  
  

  

  Business response

  07/11/2022

  In the response we sent, we asked that you email us at ********************************** and provide your mailing address. We do not have your email address. Once you email us your mailing address, we will mail you a voucher. My apologies for the confusion.  

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We took our car through the Washman car wash on 15th Ave in Longview WA. The brushes in the car wash left THOUSANDS of scratches on our vehicle. The damage is very apparent and obviously occurred at the car wash. Washman will not claim responsibility and says they see no damage.

  

  Business response

  03/31/2022

  Washman Car Wash Is denying your claim. The micro scratches on your vehicle appear to be caused by a standard, known issue with dark colored cars, when they are not maintained with wax. This issue is not caused by the wash. Automotive spider web scratches are a result of a loss of lubricating abilities of the clear coat due to prolonged UV exposure. As a result of the loss of lubrication from the clear coat, the car becomes more susceptible to scratches. This can be corrected by regularly applying wax to your vehicle. We made a good faith effort, out of courtesy, to wax and buff your vehicle, which you declined. This offer still stands under those conditions. When you brought this to our attention the following day. The time you supplied us of your wash was not accurate.  As a result we were unable to find your vehicle on video. Washman continues to deny this claim and considers the matter closed.   

  Customer response

  03/31/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  I did not bring this to Washmans Attention the following day. I notified them THE SAME DAY. The incident occurred on Tuesday, March 22nd at approx 2PM and can prove such with a credit card transaction. Additionally, the claim agent pretended not to see the obvious scratching and damage to my vehicle that is a result of a single event and is not “normal wear”. This explains toon is shared by not only myself, my insurance agent, 2 independent professional paint repair shops and the photographic evidence I have.
  Sincerely,
  
  ******* *******

  Customer response

  09/01/2022

  The ‘normal wear and tear’ as the company put it, required our entire car receive a whole new paint job and $7400 charged to my own insurance on our new car.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩