ComplaintsforAndy's Auto Supply & Repair Inc

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 9, 2024, I brought my vehicle to the business for a basic tune-up. I have not yet paid for the services rendered. During the repair, something went wrong, and now my vehicle is inoperable. The business is refusing to fix the problem. Before this incident, the only light on my dashboard was the tire pressure indicator due to needing new tires. Now, multiple warning lights are on, the engine has several misfire codes, the car cannot be driven, and it is smoking badly. An employee of the business informed me that their best offer is for me to pay for the tune-up and have the car towed to another location for further assessment.

  Business response

  07/24/2024

  On July 9th, the customer came into the shop and requested a tune up to be done. We inquired why she wanted a tune up and she stated that her car was misfiring and it needed a tune up. The service writer **** scheduled her to arrive the next day on Wednesday July 10th. She arrived the next morning and the owner **** took the vehicle in to perform her customer requested ********************** on her vehicle. The technician noted that the vehicle had a light ticking noise at start up inside the engine compartment and completed the tune up on the vehicle. This tune up did not fix the customers misfiring but in fact made it misfire more. Unsure what was causing the issue we as a company spent the entire work day double checking everything and some things we triple checked to ensure nothing we had touched or replaced was defective.  We informed the customer  that we had completed the tune up requested but we believed the engine has jumped timing and may need a new timing tensioner or chaining that it is over a 9 hour job. We gave the customer her options of having the car towed (so that no engine damage will occur) out to the dealership and if the dealership notified us and stated this was at any fault ours we were happy to reimburse her or she could give us written consent to continue with repairs that would be her financial burden. The customer said she didn't have any money to pay for a tow or any other repairs and that she would not take the car, pay for the services nor authorize any further repairs. The manager and service writers ********* on duty Thursday the 11th informed her that if she didn't make a decision or pay for repairs within 30 days that we would have no choice but to place a mechanical lein on the vehicle. 

   

  We as a company never diagnosed the vehicle, we completed the customer requested work as asked and as we discussed with the customer sometimes things break more when replacing major parts like spark plugs and that we strongly feel the ticking noise is the timing chain ticking against the timing protective cover and that would cause it to misfire and not be in the correct timing sync to the engine. The engine is still misfiring like when brought to us and we are not responsible for parts on a car we have never serviced or worked on. As the customer stated in her complaint, this car is new to her (2 days new) and we believe the vehicle was sold because the previous person knew it would need major engine repairs. The only resolution are the options already given to the customer.  

  Customer response

  07/25/2024

   
  Complaint: 21980634
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

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