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            Business ProfileUniversal Cycles

            Bicycle Dealers

            Contact Information

            1820 NW 18th Ave

            Portland, OR 97209-2508

            Visit Website
            (503) 943-6152

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1820 NW 18th Ave, Portland, OR 97209-2508
            BBB File Opened:
            7/13/2001
            Business Management
            • Richard Fujiikadora, owner
            Contact Information

            Principal

            • Richard Fujiikadora, owner

            Customer Contact

            • Richard Fujiikadora, owner
            Additional Contact Information

            Fax Numbers

            • (503) 296-2473
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/11/2021

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I purchased two bags from their online store. When they arrived, they had been crammed into a box that was far too small and was bulging on all sides with some holes. The bags looked tattered due to this poor shipping. I called them and explained this and was told that I could send the bags back for a refund. They were not able to provide a return shipping label but they told me that if I sent a photo of the shipping receipt, they would send me a paypal payment to refund the return shipping immediately. I emailed that to them, but they did not reply and I did not receive a payment. Several weeks later, and after calling to inquire, they sent me an email saying that they had evaluated the return products and deemed them not damaged. They are now refusing to refund the return shipping that they had promised me.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Dee D

            04/29/2023

            What a horrible service from this company. They ask you to fill out the billing address and shipping address when you order products. What they don't tell you is that if the billing address is different from shipping address then they will not ship out, because of supposed fraud issues. A) Other bike stores/suppliers don't have this policy as long as the credit card matches the correct billing address B) They supposedly send you an e-mail, but if you don't reply (even if it goes to junk mail) then they will cancel your order without trying again. Afterwards not willing to work with you and tell you to make sure that the billing and shipping address are the same or they will not ship it out (at least according to **** at the ****** store). Traveled from overseas to pick up components for a bike build and they are the only ones who didn't deliver and left me dry.

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

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