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ComplaintsforPaydici Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My city uses this service for paying taxes and utilities online. This online bill paying service has issues in getting to their web page. It times out before it opens. I have been unable to access their webpage for over a year now. I don't have any contact information for them to complain about this problem directly to them. I don't have this problem with any other sites.Business response
01/19/2024
************* takes consumer complaints very seriously.
In order to contact ************* the consumer may use ************** or email us at ********************************************.
We contacted contacted ********************** to help identify and resolve the issue.
We were able to walk through the steps and replicate her error. We have created a ticket with our development team to resolve this item as soon as possible and will let ********************** know when that is completed.We are very thankful to ********************** for bringing this item to our attention and we again apologize for the frustration.
Customer response
01/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
04/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Paydici used to be the company that collected for our HOA and I set up auto pay. Subsequently our HOA changed collectors and management so the last payment I had still went through before I could turn it off on 25 Jan 2022. I emailed to let them know on Feb 2, ********************************************************************************************************* the account. Initially they told me I had to email an investigation team and they would get back to me. On Feb 3, 2022 I got a return email stating that a refund would be issued and checks get cut every Thursday. I finally called back on 03 April once no check showed up and the account still showed a credit. Emailed again on the 3rd and 10th of April. Then I called on 11 April I was told that none of my emails that I sent showed up. On this call I got a new case number #******** and then waited on resolution. On April 19th still haven't heard back so I called today and was hung up on and have been on wait for about an hour. All I wanted was the refund and I gave them ample time to issue it. The persons name that apparently is handling this is *****************************. Who the email came from and who I keep getting referred to from the phone reps.Business response
04/30/2022
Point & Pay experience a delay in issuing manual/paper check. We contacted the consumer April 28 and confirmed the electronic ACH deposit was received. We apologize for the delay and inconvenience this issue cause but consider it closed at this point. Thank you!
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.