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ComplaintsforWeed Land
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Went into the business 2/11/2024 at approximately 8am. Purchased an oz of product. The business owed $15 change and gave 1 $10 dollar bill and 5 single $1 dollar bills. The $10 ended up being fake. I called as soon as I found out from another business ( where I was trying to purchase something with the change from Weed land ) I called WEEDLAND and spoke with the same guy who helped me in store he promised if I came back tomorrow 2/12/2024 he would give me $10 from the register as it was their mistake and they were sorry. When I went back today 2/12/2024 as instructed I was threatened and told there was nothing theyd do. Come to find out this isnt the first time theyve given customers fake money.Business response
03/02/2024
When we received the initial call from the customer, we told him to show us proof. He did not provide any proof. No one told him that we made a mistake and would give him any money back. He came in the next day asking for his money back, but I told him that we cannot just hand out money. I had no reason to believe that what he claimed was true. He told me that he went shopping at another store and they told him the money was fake. I suggested that he give me the phone number of that store, but he refused. At that point, I did not have the old bill, I did not have the name of the store, I did not have the phone number of the store, and I did not have any reasonable reason to believe that the customer's claim was true.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.