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ComplaintsforTime Chrysler Dodge Jeep Ram of Portland
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought car from the dealership at the end of may then the beginning of July the motor blew out. I brought it back to be fixed and Ive just had problems after problems with this dealership. They do not contact me with updates or keep me in the loop about my own car. They have had it since July and said a motor is in transit but its back order and coming from east coast so will take a while but could not tell me anything more about the tracking on it. Then my husband calls me and said he called the dealership and apparently they never even ordered the motor and they are planning to do it soon now. This is ridiculous that I am being taken advantage of. I have no car and have to reply on other ppl to take my daughter to daycare and me to work. I bought this car to have something reliable and its done anything but that and I feel like the dealership is just messing around with me and not taking me as a priority and lying to me.Business response
01/26/2024
Time CDJR of Portland acquired Lithia CDJR of Portland on November 17, 2024. Complaint was established against the wrong dealership. Time CDJR of Portland Service Manager did reach out to customer and customer visited our dealership on 01/26/2024. They have stated that they will contact the BBB and remove the complaint against Time CDJR of Portland.Customer response
01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.