ComplaintsforPortland Community College
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Complaint Details
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Initial Complaint
08/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Someone registered for a non credit online class under my name. I had no idea until I got a past bill notice in the mail. I haven't attended PCC in over 5 years, so I called them to see what was going on and what that bill was for. They said they would look into it and see if it was fraud. They called me back a little over a week later and told me someone must of logged in and registered but they show they were not active in the class but I am still responsible for the bill. Makes no sense. They then told me to speak to the small business department which I called multiple times and left voicemail and emailed. Finally, one week later they get back to me stating they can't do anything but do see no one participated in the course that I need to contact PCC registrar. So I reach out to them and its been over a week and still no solution. I was also told this will be reported to my credit if I don't pay.Business response
09/16/2022
We have worked out an amicable solution with the complainant.
Thank you,
***************************
Bursar, Portland Community College
Initial Complaint
02/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was charged tuition for a class that was dropped online. I added a class for FALL 2021 and dropped it within minutes. I received a **** for over $1600 for this class this week. Apparently there was a glitch in the system and it didn't fully drop which is not my fault. I left a voice mail and an email to speak with someone and I have not heard back. I contacted enrollment department and they confirmed that the class was dropped but I would still need to speak with the ***** department get this resolved. The ***** department has not returned my correspondences.Business response
02/09/2022
Hello.
Please be advised that the complaint was received and acted upon. The appropriate department within Portland Community College has researched and reversed the charges accordingly on ******** **********'s student account. The account now reflects a zero balance. This issue has been resolved.
Also, please note that *******************, AKA **********************/************************** is no longer working at the college. Any future communications should be sent to ***************************, Bursar at ************************************************.
Thank you. ***********************/Student Accounts Manager
Customer response
02/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** **********
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.