Business ProfileforNorris & Stevens Inc

I rented an apartment from this agency at *********************** Apartments from Nov 2021-October 2023. I received a notice that I owed 55 dollars, I was confused so I called. The lady I spoke with told me they were in error and would remove the fee as well as send me a letter clearing the account. I did not receive a letter. I then received notice that Norris and Stevens sent me to collections for the 55 I had previously spoke to them about. So I called them and got transferred to their collections department, The staff in collections department at Norris and Stevens was verbally abusive, and told me that I was cutting her off and I was just trying to explain and was not heard by her. I hung up in tears. Called back and left a message for a manager. Never got a call back. I rented from them for 2 years, never defaulted on my payments, kept my place pristine. I had a walk through with *** in maintenance before leaving because the property manager was not working the day we moved out. He said everything looked great, that I had gone above and beyond. I am just asking Norris and Stevens to remove the $55 collection, it is affecting my credit score adversely. And I also recommend you hire someone in your collection department that is not verbally abusive to customers. Thank you.