ComplaintsforAuto Pro Buys Oregon LLC

• Initial Complaint

  04/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Auto Pro Buys agreed to purchase our 2018 **** transit at-150 11/22/2022 for $27,495. We had an outstanding balance of $9,867.02. ************* if $495.00. Total check we should have received from Auto Pro Buys is $17,142.98. We have made several calls to their 888 number and to the sales representative and have not heard back from them.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I sold my car to ********************* at the ********* location on 10/14/2022. They were to pay off my loan within 10 days and pay me my equity once the title was released. They paid the loan at BECU (*********) quickly. The check cleared and title was released to the state. **** said it could *********** weeks from 10/31/2022. **** agreed and I waited patiently for my equity check of $13,879.06 On 01/04/2023, I was told a check was being mailed that week. It never came. I contacted **** and after 2 weeks she told me to contact ***************** because he was supposed to be working on it and contacting me. **** is not responding to my calls and texts. My patience has run out and it's pretty clear that they do not intend to pay me I can't afford to hire a lawyer, but, I will if you can't help me. If I didn't need the money, I wouldn't have sold my car. I'm beyond frustrated and angry at this unprofessional response from APB.

• Initial Complaint

  01/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sold my 2014 Jeep Grand Cherokee to Auto Pro buys on 12/28/22 and as of today 1/8/23 I have still not be paid for my vehicle. I have a contract with them and proof of purchase. They owe me $14,000 for my vehicle. They were supposed to initiate and ACH to my checking account by 1/2/23 at the latest. I have tried to contact all of their locations and left voicemails but yet have not heard back. I drove to their ********* location today just to find out no one is there and their doors are locked. No sign on the door. I am very disappointed and hope to receive my money soon. If I don't get a answer in the next day I will have to seek legal action.

  Business response

  01/23/2023

  *****, 

  The payment was issued in full on 1/19/23. If there are any other issues, please feel free to reach out so that we can resolve them appropriately and in a timely manner.

  Thank you.

• Initial Complaint

  01/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On December 6, 2022, we sold our 2021 RAV4 hybrid at the Bend, OR, Auto Pro Buys location for $32,995. We signed a contract and a sales agreement with *******************, the location manager. $22,633.30 of the agreed on sale price was directed to our bank to pay off our outstanding loan balance and we were to receive a check for the remaining equity ($9866.70) from Auto Pro Buys. The bank received the payoff amount electronically on December 9, 2022, but we still have not received our equity check, despite the agreement saying we could expect to receive it within 2-3 weeks of the bank receiving payment. I am concerned we have been defrauded due to the lack of contact and apparent closure of the Bend business location.

  Business response

  01/23/2023

  *****,

  The contract was fulfilled, and payment made in full on 1/10/23. If there are any other issues, please feel free to reach out so we can resolve them appropriately and in a timely manner. 

  Thank you.

  Customer response

  01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do note that I was only able to obtain resolution in this matter after repeated phone calls and emails to the business, including contacting the Oregon *** and threatening to go to the media with our story. I am glad that it is resolved, but still very disappointed that the business did not do the right thing until we pressured them.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I sold a vehicle to auto pro buys on 10/21/2022, for a total of ********. I had an outstanding balance of $39771.21 to **** of America. They charged me a fee of $499.00, which leaves $21728.79 as equity to me. They paid the **** of America portion of $39771.21 around 11/8/2022. I was promised the $21728.79 upon their receipt of title from the bank, which was late November 2022. I have been told theyre working on it on a weekly basis. I finally got a call in to the owner *********************** on 01/04/2023. He said hes liquidating the company due to employees stealing from him. He said he would wire transfer my funds on 01/06/2023. That did not happen. I feel hes been running a Ponzi scheme. I have spoken with an attorney who specializes in car dealers, who I am retaining next week.

  Business response

  01/23/2023

  *****, 

   

  I want to sincerely apologize again for the delay in our process. Our company was dealt a hefty operational blow, and we are working diligently to remedy the situation and provide you the funds for this transaction.

   

  Although it has not been timely, we will rectify this issue as soon as possible. 

   

  We understand that this has not been a pleasant experience, and we are doing all we can to free up the resources to fulfil the contract. Thank you for your patience.

• Initial Complaint

  11/29/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Yes they bought my RAV4 on the 16th of November they wrote me a check for $21,000 said I couldn't cash it until the 22nd for security reasons in case somebody broke into their building and tried to cash a check LOL. I went in on the 22nd to their bank and there was no funds in their account then they told me Friday the 25th again no funds in the account.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ******* from Auto Pro Buys in ********* texted me on 11/9/23 shortly after I posted my vehicle on *********** He did not disclose that he worked for a company until after we had texted for 2 days and he had made me an offer. I was apprehensive about selling my car to a company I'd never heard of but saw the majority of reviews on ****** were positive. I asked the agent to gaurantee the offer amount which he did, but upon arrival we were offered $400 less by store manager and told 2 of the tires were worn. We agreed to $250 less than the original offer. Auto Pro Buys printed us a check for $26,250 and we signed the title over. They gauranteed the check would go through within 48 hours. My bank called me 72 hours after I deposited the check and informed me the check was returned due to insufficient funds (check bounced). After calling and speaking to the ********* store manager ****** numerous times, I finally recieved a text from the financial officer ****** who said he would know more tomorrow and would call me. I called **** the next day and he told me they could wire me the money or have the bank run the check again as there was now money in the account. I had the bank try the check again. **** did not give me any sort of explaination for the check bouncing. He did say that they would give me money to cover any bank fees and for the inconvenience that Auto Pros cuased. This never happened. After the second attempt, the bank said the check went through and the money was in my account. However, a week later I was informed that again, the check had been returned for insufficient funds! This time my account was overdrawn $10,000 as I already purchased another vehicle. I am currently waiting for any communication back from Auto Pro Buys and trying get my money. They have my car and title and I am overdrafted $10,000. I have not recieved a dime from them thus far. I was told by **** the financial officer once again that he was looking into it and would call me back.

  Business response

  01/23/2023

  *****, 
  
  I want to sincerely apologize again for the delay in our process. Our company was dealt a hefty operational blow, and we are working diligently to remedy the situation and provide you the funds for this transaction.
  
  Although it has not been timely, we will rectify this issue as soon as possible. 
  
  We understand that this has not been a pleasant experience, and we are doing all we can to free up the resources to fulfil the contract. Thank you for your patience.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We sould our 2022 suv to them, trusting about them been to be legit, serious and fair business. They give our a check to be clear on the next 4 business day, first time the banco te eject it because not enough founds on account, we contact the company after numerous tries from our side we finally got a respond from some one saying the fixed the problem and the checked should be good to go.Already been two weeks and the bank reject the check one more time for same issue. Call company back and waiting for answers, we are planning to take biggest actions against auto pro buy and there are team for un fair business practice if they dont pay for our car and all the expensive we are going because them.Waiting for the worst but expecting the best

• Initial Complaint

  11/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Ive sold my CLA 2015 to Auto Pro Buys on September 8, 2022.. its been two months later and I still havent gotten the funds for the vehicle I sold them. They paid off the loan on the car around October 3rd and still I havent gotten the rest of the left over funds around $5000. Ive been in contact with ****** but nothing came out of it. ****** keeps tell me that he is checking on the status but nothing happens.. please pay me the rest of my cars value I am sick of waiting

  Business response

  01/23/2023

  ********, 
  
  I want to sincerely apologize again for the delay in our process. Our company was dealt a hefty operational blow, and we are working diligently to remedy the situation and provide you the funds for this transaction.
  
  Although it has not been timely, we will rectify this issue as soon as possible. 
  
  We understand that this has not been a pleasant experience, and we are doing all we can to free up the resources to fulfil the contract. Thank you for your patience.

  Customer response

  01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've had to condense this due to character restriction-On 10/1/22 I took my 2017 ****** Camry to Auto Pro Buys in ********* for them to purchase. The contract that I signed a contract with them stating that they would be depositing $14,500.00 into my bank account. According to the contract, it was to be deposited on 10/5/22 by 2:00 pm. On 10/7, there was still no deposit in my account. I called the company again and spoke with ****** (the manager). He told me that he would call corporate and get back to me. ****** called a little later and said that the account number had been listed incorrectly and the deposit had been returned to their bank (Chase) with a possible indicator for fraud. I the re-verified my account information and was told that because of the mixup up, the company would then do a Wire Transfer instead of an ACH to get the money to us sooner and it should then deposit into my account on Tuesday (10/11/22) or Wednesday (10/12/22. It is now Wednesday 10/12/22. I have tried to talk with ************************* from corporate (who I am now told is in charge of this). He has failed to answer or return any phone calls. He has left his manager (******) to hold the bag, so to speak. I finally received an email back from ******, not ************************* at approximately 3:30 pm. In that email he tells ****** that the accounting department intends on reissuing the funds tomorrow, 10/13/22 or worst case scenario the funds would be released on Friday 10/14/22. I take that last part as RELEASED on their end, not deposited into my account. I am receiving excuses, and delays for the last 7 days. I have been patient and tried everything on my end to rectify any issues. I signed a contract in good faith with Auto Pro Buys and they have not held up any part of their contractual liability. They have my car, the title and the funds and are trying every thing they can to not pay me. There is no reason that the company needs to wait for the funds to be released from Chase.

  Business response

  11/07/2022

  ****************** gave Auto Pro Buys the wrong bank information and this caused delay in him getting his funds.  Ive attached an email chain between him and our employees who worked tirelessly to figure out what went wrong.  
  
  It was nothing on our side that caused the delay in him receiving his payment.  He did receive his funds on Oct 13th.
  
  We have closed his file and consider this complaint moot.
  
  Please let us know if you need anything further.
  
  
   
    ********************, Business Consultant
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩