3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Alexandra H
1 star04/19/2024
They sent me the wrong car title. When I first called to report it, the employee spent more time trying to convince me to keep my savings account open (required for auto loan) than addressing the giant mistake. Told him no I want my account closed. Contacted later and told, no basically ordered, to mail the other ladys title back. I wasnt offered a return envelope or anything! In my opinion they should have also immediately offered to overnight my title to me, but they didnt. Instead I had to call and get a manager involved, which I dont like doing. This person leaves me a voicemail and tells me I have to go all the way to one of their 3 branches, none of which are near me, to pick up my title. Lol. My husband had to leave work early one day to give them this other womans title and pick up mine. About a week later, my savings account is still not closed, so I had to contact them through the website contact form begging to close it and get my money back.Really really terrible. Unprofessional. Unfriendly. Weirdly demanding. Those are the words I have for this place.
Pacific NW Federal Credit Union Response
04/24/2024
*********, we would like to talk to you about your account. Please call me directly. *****************************, SVP/Chief Operations ******** *************Review from Kathryn S
1 star09/15/2023
If I could give 0 stars I would!! After one returned payment for our auto loan they sent our account to collections THE NEXT DAY!!! Horrible!!!! We have always paid on time and made ONE mistake. Do NOT trust this company.Pacific NW Federal Credit Union Response
09/19/2023
*******, we would like to talk to you about your account.Please call me directly. ***********************, VP/Risk Management, ************.Review from Rae G
1 star09/06/2023
Would not trust them with your money They make there own rules and do whatever they wantPacific NW Federal Credit Union Response
09/07/2023
***, we would like to talk to you about your account. Please call me directly. *****************************, SVP/Chief Operations ******** *************
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