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ComplaintsforUnited Advantage N W Federal Credit Union
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Complaint Details
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Initial Complaint
05/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was trying to pay my credit card issue through ********** This credit card is not associated to United Trades Federal Credit Union. However, when I was making payments, Citi's app malfunctioned and took payments from a different checking account. That account was my United Trades checking account. I didn't know this was happening until it tried to pull the payment multiple times. I did not authorize those transactions, and I filed complaints with ********** They supposedly put in a formal complaint to be escalated to their IT team. I called United *********** to inform them of the technical issue, but their system had already issued overdraft fees. Over the course of 2 weeks, this same issue kept happening. I would make a payment on Citi's banking app, and it would incorrectly default to pulling payments from my United Trades account, when I was making the payments through my First Tech Federal Credit Union account. The Citi app tried to pull these payments a total of 10 times. This caused me to have 10 overdraft feed issued by United Trades Federal Credit Union, even though they didn't pay any of the wrong requests. I even filed those as unauthorized transactions on their website. They will not reimburse the overdraft fees, even though I called them every time this happened to inform of the technical issue. I even told them ********* acknowledged the issue to me. United Trades is forcing me to pay fees for something when I was honest, upfront, and they never even sent payment for anything. I have over 10 hours in phone time trying to navigate this, and all for an issue stemming from trying to pay my bills!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.