Business ProfileforClay Factor LLC

Hi there, Back on May 21, 2023, I bought a Canary Yellow Gift Set - a set of ceramics - for a friend's wedding from Clay Factor Ceramics. I found the business online, recommended by a few ********-based web pages. When the package didn't ship to my friend's home in *****, I contacted them on May 30th, then again on June 7th. There was a label created, but they said the package went missing. I checked, and my friend did not receive it. On June 12th, I let them know. The seller got back to me on June 14th to say "we'll get started on a replacement right away and should be shipping out Monday. We'll use the same tracking so stay tuned."However, the package never shipped. I contacted the seller several times since then - they got back twice - pushing back to the send date each time. The last time I heard from Clay Factor Ceramics was on July 10. They said "Our shipping room has been back up recently. Your replacement is shipping out next week and I'll make sure it's prioritized."Since that date - nothing. I've checked back in to see if it shipped. I even got an app called "Shop" that's supposed to track the shipment once it gets sent out. When I contacted the seller on July 19th, I said I'd settle for a refund, and just call it. I paid more than $200 for both the gift set and the shipping. I still haven't heard back. It's extremely frustrating because an attempt to shop local and support local artists completely backfired. It's been more than 2 months since I ordered this wedding present, and I have serious doubts that it will ever get to my friends in ******. Order #CF51735.I have a ****** thread I can forward to someone with the BBB once I get connected to a person.Also, I'm not sure if the address is correct. That's the address to "*************" - which sells the goods. I ordered online, so I don't have a street address... and it's been extremely hard to locate one.