ComplaintsforWest Side Electric Company Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 11/24/21 I contacted West Side Electric Co. to resolve an electric outage. The tech arrived that afternoon and explained the switch, at the electrical panel, was not correctly repositioned. Additionally, the overhead light switch was not working correctly. Without any conversation, he stripped the coating on the electric wire and reattached it to the switch. He then replaced the faceplate ( I had removed prior to his visit). I asked if there was any service order doc to be signed and he indicated there was not. Immediately after his departure I found the problem still existed with the switch. I was billed $245/VA disc. 10% and under protest paid $220,50 (#******#*********. I contacted West Side Electric Co. advising of the continued problem. The tech returned and this time he removed the faceplate (after depressing it above the switch to find the overhead lights went out) and replaced the switch. There was no conversation regarding the need for a new switch at any time. I again asked if there was any documentation needing my acknowledgement and again he indicated there was not. The second visit billed under #******#********** dated 2//21/22,notes that the 2nd visit is not under warranty as there was a denial of the need of a new switch on the 1st visit. This is not the case. THERE WAS NO CONVERSATION REGARDING THE SWITCH AT ANY TIME. I am requesting your service to resolve this matter. I am committed to refusal of payment and will, if forced, secure professional assistance. I am a senior lady without much tech knowledge regarding uploading of documents, but if necessary I will obtain assistance to provide the billings/email(s) pertaining to this issue upon your request. Please provide the address if required to resolve this matter.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,7:30 AM - 5:00 PM
| MMonday | 7:30 AM - 5:00 PM |
|---|---|
| TTuesday | 7:30 AM - 5:00 PM |
| WWednesday | 7:30 AM - 5:00 PM |
| ThThursday | 7:30 AM - 5:00 PM |
| FFriday | 7:30 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.