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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
In January, 2023 I requested reimbursement of healthcare insurance premiums paid to the ****** Teamster Employers Trust.It has been four months since I wrote the letter making that request. In that time, the William C. Earhart Company (administrator of the Teamster Employers Trust) and its employees have engaged in patterns of withholding information and providing nothing more than a runaround of inconsequential data as well as repeatedly failing to respond to inquiries and requests for information. I have attempted to contact the company four times in the past month with emails on May 2nd, May 10th, May 16th and May 24th but have not yet been shown the courtesy of a response.
Business response
06/22/2023
Attached is our response to this participants Complaint ID ********.Customer response
06/24/2023
Complaint: 20133870
I am rejecting this response because: This response does nothing to resolve the problem. It continues a set pattern of obfuscation and delay.
****************** citation of an unspecified *********************** website implies (without stating) that the VA should have billed United Healthcare. This is in direct contradiction to all information that I have received from both the VA and UHC.
****************** response dated June, 2023, to my BBB complaint, states We are continuing to investigate if there are any other options and have requested to set up a conference call with the ****************** at UHC either this week or the first of next week. The last email that I received from ****************, dated April 26, 2023 similarly claims to be setting up a conference call with UHC. **************** has not contacted me directly since that date.
Sincerely,
*********************Business response
07/11/2023
Please see attachment for business response.Customer response
07/15/2023
Complaint: 20133870
I am rejecting this response because: nearly six months after my initial request was made I am being told to wait another 7 to 14 days for a decision. This is not acceptable.The Earhart *** and United Healthcare have acknowledged that they accepted my monthly premium payments and never paid a cent toward my Healthcare costs.
Sincerely,
*********************Business response
07/28/2023
To Whom It May ******************** refer to our status update regarding ****************** BBB inquiry. We continue to
advocate on his behalf.
If there are any questions, please do not hesitate to let me know.
Thank you,
***
*******************
Associate Account Executive
The William C. Earhart Company
Direct Phone Number: ************
Customer response
07/30/2023
Complaint: 20133870
I am rejecting this response because: I am not in possession of the "status update" referenced in the Earhart Company's July 28th response to the BBB. Please provide a written copy of the "status update" in order for me to make an informed reply.
Sincerely,
*********************Customer response
08/13/2023
Complaint: 20133870
I am rejecting this response because: the "status update" of July 28th, 2023 does nothing to resolve the problem.
Sincerely,
*********************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.