ComplaintsforAfton Tickets

• Initial Complaint

  10/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On June 24th I purchased tickets for an event to be held on August 31st through Afton Tickets. I received an email from Afton on August 15th that the event was cancelled and a refund would be issued in 30 business days. On September 17th I received a email from Afton saying that the refund had been initiated and I may take up to 10 business days to receive it in my bank account. After 10 business days, in August 30th, I still hadn't received the refund so I contacted my bank. My bank said they had not received anything from Afton. I contacted Afton on that same day and let them know I had not received a refund and asked them to look into it on their end. They responded the next day that they could nothing after a refund was sent and gave me the refund transaction number. I contacted my bank with that number and they stil do not see a refund.

  

  Business response

  10/07/2024

  ****** I'm so sorry to hear this, and understand it was frustrating. This transaction was refunded on Afton Ticket's end back on Sept 17th, 2024 at 8:16 AM. However, for this event the event organizer's payment gateway was used. Once the refund is issued on Afton's end, we do not have control over the transaction if the clients payment gateway was used. When we queried the status of the refund using Stripe API, it still shows in 'Pending' status without any reason code. So we need to contact this event organizer and ask them to contact ****** and get info about why the refund is pending on ******'s end within their account. Thank you for bringing this to our attention. We retrieved the refund receipt url using this event organizers Stripe API. See the receipt link: below ***************************************************************************************************************************************************************
  We will contact this event organizer now and make sure they get this taken care of. This is not something we've seen before, and we will ensure that our customer support team here at ******************** is aware that this rare edge-case can occur and how to handle it with the customer in the future. Please contact us at ********************************** if you have any other questions.
  

  Customer response

  10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  07/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered one ticket to ******* in *****. Ticket ordered March 3, 2024. Receipt states tickets will be shipped. I have not received ticket. I have contacted business via email and phone. Today, was given a **** shipping number, and told the ticket was sent Monday. **** link states label was cancelled. I paid over $400

  

  Business response

  07/29/2024

  We are so sorry to hear about this and any frustration caused by the problems with shipping. For the ************************* concerts, we handle the online ticketing for the ********** but the ******** is actually in charge of the shipping and fulfillment of the physical tickets. I will escalate this immediately and make sure that manilow fan club contacts you directly to get this resolved. They always strive to make sure that your experience is top notch, and I will do all I can to get this taken care of.

• Initial Complaint

  07/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made a purchase for tickets about a year from now. Everything went smoothly. I had to provide an email address to receive my tickets, however, and about 4 months ago, I began to receive unwanted messages advertising other events that I have no interest in. I did not sign up for this mailing list as I have not done business with this company since 2022. This wouldn't typically bother me, but in this case, there is no option to opt out of the spam emails, and no support to do so on the company website.

  

  Business response

  07/24/2023

  ******* we appreciate you bringing up this issue you found. We always want to respect our clients' customers, and ensure that there is an easy way to stop getting emails about the event organizers upcoming events when needed. You helped us identify an area that needed to be addressed and our team will be resolving this asap. I apologize for any inconvenience. Thanks so much!

  Customer response

  07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased two season passes and two concert tickets for the venue on August 7th 2022 for a total of $68.00 . I purchased then on Thursday April 21st at 5:03 pm It wanted me to download them but I wanted to print them out so I went to my sign in on the afton web site and to my surprise no tickets. I have been trying for seven days to reach them on there website and they haven't responded. I would like to download them now or get my money back. Just being acknowledged is a good start.

  

  Business response

  04/27/2022

  I'm so sorry to hear you had a frustrating experience. We pride ourselves in providing stellar customer support. We looked back into our email logs and found the following: You reached out via email to our support team on April 26th at 7:14 AM PST. You sent another email from a different email address to our team at 8:13 AM PST, our support team responded back at 8:18 AM. It looks like we resolved your issue within 55 minutes, but I do apologize that it was not resolved even quicker. Our support team helped identify that you misspelled your email address during online ticket checkout - so that seems to be the reason you could not find your tickets, they were under an account with an email address you misspelled by mistake. It happens, even to me sometimes so no worries. Our team updated your email address to the correct email and they said you were able to access your tickets without any issue. Thanks for bringing this to our attention, and I hope that you enjoy the event! This appears to be fully resolved but you can always reach out to the Afton Tickets Support team at ********************************** if you need anything else!

  Customer response

  05/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to add          the following: I realize I may have gave them ( Afton Tickets ) the wrong Email address but that does not rectify the original issue. I mentioned that the tickets were sent to my cell phone for download and I decided then to download them later and i could not. I even tried again with my cell phone assuming it would recognize my phone by cookies but it did not and it was a weekend and I want to thank you for being so patient with me and resolving this for me  you were awesome.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩